Strategic Account Manager

Critical Selection; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A high-growth technology company in the UK is seeking a Strategic Account Manager to maintain and develop key customer relationships within the fleet industry. You will be responsible for overseeing customer portfolios, generating new business from existing clients, and acting as a trusted advisor to improve customer experience. Strong communication and integrity are essential for managing customer expectations and ensuring satisfaction. Experience in account management is preferred, and the role requires effective remote and in-person interactions.

Qualifications

• Experience in account management or key account management.
• Ability to build long-term relationships with clients.
• Strong communication skills for both remote and face-to-face interactions.

Responsibilities

• Implement and manage customer relationships for assigned accounts.
• Facilitate communication through Teams and in-person meetings.
• Ensure expectations are managed effectively.

Job description

Strategic Account Manager

About the Business

Our client is a high-growth technology company supplying SaaS to the fleet industry in the UK and internationally. As a part of a larger international group they help businesses and private motorists improve driver efficiency and safety.

A Key Account Managers is responsible for maintaining long term, trusting relationships with customers. The role is to oversee a portfolio of assigned customers, generate new business from existing clients and actively seek further opportunities.

Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience.

Key Duties and Responsibilities

• Implement, manage and develop positive working relationships with multiple customer accounts including international fleets
• Facilitate regular communication both remotely (Teams & mobile) and face-to-face
• Manage customers with integrity and diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it
• Consistently evaluate the value being brought to the customer look at what other op...