Straight to Test Coordinator

Betsi Cadwaladr University Health Board; Wales; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading health organization in Wales is seeking a Straight to Test Clerk to ensure effective administrative support for the Colorectal team. The role involves close collaboration with clinical and administrative colleagues, managing patient correspondence, and maintaining accurate patient data. The successful candidate will have administrative qualifications and be proficient in Microsoft Office, with a background in the NHS preferred. Knowledge of Welsh is desirable. This position offers a dynamic team environment with opportunities for personal development.

Qualifications

• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.
• Experience of working within the NHS.

Responsibilities

• Serve as the primary point of contact for referrals.
• Maintain accurate information on the WPAS system.
• Manage clinic cancellations according to policies.

Skills

Competently communicates professionally

Proficient in Microsoft Office

Organisational skills

Flexible and adaptable

Education

NVQ Business Administration L3 or equivalent experience

RSA /OCR level 2 or equivalent experience

AMSPAR - City & Guilds L3

NVQ Customer Service L3

Tools

Microsoft Word

NHS systems

Job description

The Straight to Test Clerk role ensures the delivery of an effective and efficient administrative and clerical service to the Colorectal team.

The postholder will work closely with the Straight to Test nurse practitioner alongside other administrative and clinical colleagues.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The Straight to Test Clerk will serve as the primary point of contact for the Straight to Test referrals pathway .

This role requires close coordination with a wide range of colleagues and stakeholders, including Department Managers, Consultants, clinical and administrative staff, GP practices, patients, visitors, health records teams, clinic receptionists, ward clerks, nursing staff, and outpatient management teams.

The STT Clerk is responsible for sending letters and EIDO consent information to patients selected for telephone clinic appointments. The STT clerk will efficiently process outcomes, and arrange any required diagnostics or follow-up clinic appointments.

The Straight to Test spreadsheet will be kept accurate and up to date with regular monitoring of patient status ensuring all correspondence is issued on time and that patients are removed from outpatient waiting lists when appropriate, in line with local policies, procedures, and Welsh Assembly guidelines.

The role includes maintaining accurate, up-to-date information on the WPAS system, ensuring data quality and making pathway adjustments in accordance with policy.

Additional responsibilities include managing clinic cancellations in accordance with PABC policies and procedures, escalating any issues to the Surgical Management Team. The STT Clerk communicates regularly with patients, healthcare professionals, external agencies, and BCUHB staff regarding appointment queries and clinic availability.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

• NVQ Business Administration L3 or equivalent experience
• RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word)
• AMSPAR - City & Guilds L3
• NVQ Customer Service L3

Experience

• Knowledge of a range of administrative processes
• Experience of working in a busy office environment
• Experience of typing
• Experience of working within the NHS

Skills

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Proficient in use of Microsoft office applications
• Experienced in planning organising and prioritise own workload
• Flexible and adaptable to changing service demands
• Excellent organisational skills

Knowledge

• Evidence of Continual Personal development
• Ability to deal with sensitive information
• Knowledge of NHS systems
• Knowledge of Referral To Treatment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.