Store Team Leader: Elevate Service & Sales

THE WHITE COMPANY; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in Guildford is seeking a passionate individual to supervise the team and ensure exceptional customer service. In this role, you will motivate staff, handle customer queries, maintain store presentation, and drive sales in the absence of senior management. With benefits such as discounts on products, holiday entitlements, and a competitive salary, you will play a key role in contributing to a positive culture while supporting store objectives.

Benefits

50% product discount

23 days holiday rising to 25

Volunteer Day with charity

Discretionary bonus scheme

Pension scheme

Life assurance plan

Christmas party/social events

Qualifications

• Passionate individual dedicated to providing exceptional service.
• Ability to lead and motivate a team.
• Experience dealing with customer queries and complaints.
• Strong awareness of store presentation and brand image.

Responsibilities

• Supervise team to optimize customer experience.
• Supervise training and development of staff.
• Ensure timely handling of customer queries.
• Maintain store presentation and cleanliness.
• Perform administrative procedures and cash handling.
• Drive sales in absence of senior management.

Skills

Supervisory skills

Customer service

Team training and development

Sales optimization

Job description

A leading retail company in Guildford is seeking a passionate individual to supervise the team and ensure exceptional customer service. In this role, you will motivate staff, handle customer queries, maintain store presentation, and drive sales in the absence of senior management. With benefits such as discounts on products, holiday entitlements, and a competitive salary, you will play a key role in contributing to a positive culture while supporting store objectives.