Store Team Leader: Elevate Service & Performance

M&S; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent UK retailer is seeking a Team Manager in their Café section to lead a dynamic team on the shop floor. This role requires exceptional leadership skills to ensure high service standards while driving sales and profitability. The ideal candidate will be experienced in managing teams, have strong commercial acumen, and be committed to delivering a 5-star customer experience. This is a vital frontline role that directly impacts the store's performance and customer satisfaction.

Benefits

Inclusive culture

Flexible working options

Opportunities for career progression

Qualifications

• Ability to lead and coach a team in a fast-paced retail environment.
• Strong understanding of commercial operations and customer service standards.
• Experienced in using data and insights to drive performance.

Responsibilities

• Lead and coach a team to deliver exceptional customer service.
• Drive sales and profitability through effective team management.
• Implement visual merchandising standards and operational excellence.

Skills

Leadership

Customer Service

Commercial acumen

Problem-solving

Team coaching

Job description

A prominent UK retailer is seeking a Team Manager in their Café section to lead a dynamic team on the shop floor. This role requires exceptional leadership skills to ensure high service standards while driving sales and profitability. The ideal candidate will be experienced in managing teams, have strong commercial acumen, and be committed to delivering a 5-star customer experience. This is a vital frontline role that directly impacts the store's performance and customer satisfaction.