Store Team Leader — Customer Experience & Coaching

Co-op; Wokingham; On-site; GBP 18,000; Full time

Job summary

A leading retail cooperative is seeking a Customer Team Leader in Reading to oversee operations and support team development. This role offers 30 hours per week with varied shifts, including weekends, and includes extensive benefits like a pension plan, discounts, and healthcare services. The ideal candidate will deliver excellent customer service while supervising staff and ensuring store compliance. Join a friendly team focused on community engagement and inclusivity.

Benefits

30% discount on Co-op products

Pension with up to 10% contributions

Virtual healthcare services

Full paid training

36 days holiday

Qualifications

• Must be 18 or over to supervise age-related sales.
• Strong interpersonal skills to build relationships with customers and colleagues.
• Flexibility to work varied shifts, including mornings, afternoons, and weekends.

Responsibilities

• Deliver friendly and thoughtful service to customers.
• Coach and develop team members in a supportive environment.
• Ensure store safety and operational compliance.
• Manage stock accuracy and assist in HR processes.

Skills

Customer service

Team leadership

Problem-solving

Communication

Organizational skills

Job description

A leading retail cooperative is seeking a Customer Team Leader in Reading to oversee operations and support team development. This role offers 30 hours per week with varied shifts, including weekends, and includes extensive benefits like a pension plan, discounts, and healthcare services. The ideal candidate will deliver excellent customer service while supervising staff and ensuring store compliance. Join a friendly team focused on community engagement and inclusivity.