Store Supervisor

Shoe Zone; Norwich; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading footwear retailer based in Norwich seeks a part-time Store Supervisor. This role involves providing excellent customer service, coaching team members, and ensuring a well-presented shop floor. Candidates should be flexible with their availability and have some previous retail management experience. The position offers benefits such as 28 days of holidays, a profit share scheme, and a generous employee discount. If you're looking to advance your retail career, this could be the perfect opportunity for you.

Benefits

Holidays starting at 28 days

Profit Share Scheme

25% Discount on all products

Birthday Holiday

Opportunities for Progression

Workplace pension including life cover

Access to Retail Trust services

Qualifications

• Retail Management/supervisory experience preferred.
• Flexibility in availability for scheduling.

Responsibilities

• Ensure excellent customer service.
• Coach and support the team in service standards.
• Maintain a clean and organized shop floor.
• Support the Store Manager when required.

Skills

Retail Management/supervisory experience

Customer service

Team support

Flexibility

Job description

shoezone has an opportunity for a Store Supervisor to join our team based in Norwich. You will join us on a Part Time, Permanent basis and in return, you will receive a competitive salary, thorough training and great benefits.

This position is required to work 34.5 hours a week which will include a Sunday, however flexibility for the rest of the week is also required and the core rota is subject to change based on the needs of the business.

Are you looking at taking the next step up in your career ladder? This could be the perfect match for you!

Us

We are a town centre, retail park and digital footwear retailer, offering low price and high‑quality footwear for the whole family, with free next‑day delivery on all orders, seven days a week. We operate from 270 stores and have approximately 2,200 employees across the UK.

Our store portfolio consists of 72 town centre stores, which stock the core shoezone product range and 155 hybrid town centre stores and 45 larger retail park stores which also stock additional brands such as Skechers, Hush Puppies and Kickers.

shoezone.com, which stocks online exclusive footwear, combined with our store network and marketplaces, ensures a full multi‑channel offering for great customer service.

During an average year we sell 14.5 million pairs of shoes per annum at an average retail price of £13.

The Supervisor role

We are looking for somebody who can step up to the challenge to support the Store Manager and run the Store in their absence. Being a team player is also important, an all‑rounder who is flexible and able to support the store.

Key duties and responsibilities of our Supervisor

• Ensure every customer receives excellent first‑class service, with a warm, friendly and helpful approach
• Coach and support your team to the same customer‑service standard
• Work in a busy and fast‑paced environment
• Make sure that the shop floor looks great at all times

What we’re looking for in our Supervisor

• Someone who takes a huge pride in what they do
• Retail Management/supervisory experience would be desirable
• Flexible (your availability will be discussed at interview stage)

Benefits you’ll receive as our Supervisor

• Holidays starting at 28 days which will increase to 33 days after 5 years service
• Profit Share Scheme
• 25% Discount on all our product range
• Birthday Holiday
• Opportunities for Progression and Development
• Workplace pension including life cover
• Access to services of the Retail Trust for emotional support, grants, legal and financial advice

Due to the number of applications we receive, if you haven’t heard from us 4 weeks after submitting your application please assume that you have been unsuccessful.

If you feel that you have the skills and experience required to become our Supervisor, please click ‘apply’ today. We would love to hear from you!