Store Supervisor

DECIEM Inc.; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading telecommunications company in the United Kingdom seeks an Assistant Store Manager to lead and inspire their retail team. You will be responsible for maintaining high standards of retail excellence, encouraging team members to prioritize customer satisfaction, and fostering a motivated and engaged culture. Ideal candidates will demonstrate strong leadership skills, adaptability, and experience in delivering superior customer service. This role offers flexible working options and a comprehensive benefits package.

Benefits

Flexible working options

Comprehensive benefits package

Pension plan

Qualifications

• Experience working in a fast-paced environment.
• Experience in leading and developing teams.
• Experience delivering first-class customer experiences.

Responsibilities

• Lead, coach and inspire the team to maintain retail excellence.
• Encourage team members to create best-in-class customer experiences.
• Help build a motivated, engaged team.

Skills

Strong communication skills

Experience in leading teams

Ability to adapt to business needs

Experience delivering customer experiences

Job description

Overview

Assistant Store Manager – Virgin Media O2

You will bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do and make every day better for our customers through personal experiences that count.

Responsibilities

• Bring core values to life through your team of employees.
• Maintain retail excellence as the day‑to‑day standard.
• Lead, coach and inspire the team to keep the customer at the centre of every decision.
• Encourage team members to love the job they do and to create best‑in‑class customer experiences.
• Help build a motivated, engaged team and celebrate successes together.

Qualifications

• Experience working in a fast‑paced environment (not necessarily retail).
• Experience in leading and developing teams.
• Experience delivering first‑class customer experiences.
• Experience following process and procedures.
• Experience delivering performance reviews and management.
• Experience working towards targets and driving success.
• Strong communication and listening skills.
• Able to change and adapt to the business needs.
• Experience using systems and following processes.
• Experience adhering to key compliance requirements (Health & Safety, cash management, security, stock management, FCA compliance, refunds and discounts).

Benefits and Working Conditions

Our goal is to celebrate our people, their lives and everything in‑between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe that an inclusive, diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a reward package bursting with benefits, support for you and your loved ones, and a full range of flexible working options – including full‑time, part‑time, job share and permanent contract. The package includes salary, pension, holiday allowance, and additional benefits that you can tailor to your needs.

Equal Opportunities Statement

Virgin Media O2 is an equal opportunities employer and we are working hard to remove bias and barriers for our people and candidates. We build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey.