Store Operations Manager (GM)

Insomnia Cookies; Kingston upon Thames; On-site; GBP 34,000 - 46,000; Full time

Job summary

A rapidly growing hospitality firm is seeking a strong management candidate for their Kingston location. This role requires expertise in team leadership, with responsibilities including hiring and coaching staff, ensuring excellent customer service, and maintaining store quality. Ideal candidates will bring over three years of management experience and a dedication to fostering a culture of excellence. Attractive perks include a competitive salary and comprehensive benefits.

Benefits

Competitive base salary + quarterly bonus

Cellphone data plan stipend

Comprehensive benefits including medical and dental

401K with contribution match

Paid vacation and personal days

Enrollment in Cookie College training platform

Free cookies and merchandise

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Ability to work 2-3 mid-to-late shifts (Thurs-Sun).
• Benevolent leadership style with a player-coach mentality.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Establish a strong culture of excellence in quality and service.
• Manage and audit inventory for effective controls.

Skills

Management/leadership experience

Customer service excellence

Technical acumen with business software

Team leadership

Tools

MS Outlook

Excel

MS Teams

Job description

Insomnia Cookies is looking for strong management to join our team at our Kingston, RI location. We are seeking a hospitality focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Comp & Sweet Position Perks:

• Competitive base salary + quarterly bonus compensation package.
• $50.00 per month cellphone data plan stipend.
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans.
• 401K with contribution match.
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave.
• Enrollment in our Cookie College learning/training platform.
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus:

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers.
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team.
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

What we seek:

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day‑to‑day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us:

Insomnia Cookies was founded in a college dorm room by then‑student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet‑easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly‑growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!