Store Operations Leader & Customer Experience Manager

Sainsbury's; Wirral; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK grocery retailer is seeking a Customer and Trading Manager responsible for the daily operations of the store. Key responsibilities include leading a team to ensure smooth operations, delivering excellent customer service, and managing staff performance. The ideal candidate will have experience in a fast-paced environment and a proven track record in coaching teams and achieving KPIs. This role offers a competitive salary and various benefits, including discounts, bonuses, and wellbeing support.

Benefits

10-15% shopping discount

Annual bonus scheme

Free food and drinks

Generous holiday entitlement

Pension matching contributions

Share scheme

Wellbeing support

Cycle to Work scheme

Discounts on gym memberships and more

Qualifications

• A track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience of leading a team in a fast-paced, customer-facing environment.
• Operational leadership skills, taking responsibility for store operations.

Responsibilities

• Manage the store operations throughout the day.
• Lead a team to ensure efficient customer service.
• Handle employee management issues and performance evaluations.

Skills

Customer service

Team leadership

Operational management

KPI achievement

Job description

A leading UK grocery retailer is seeking a Customer and Trading Manager responsible for the daily operations of the store. Key responsibilities include leading a team to ensure smooth operations, delivering excellent customer service, and managing staff performance. The ideal candidate will have experience in a fast-paced environment and a proven track record in coaching teams and achieving KPIs. This role offers a competitive salary and various benefits, including discounts, bonuses, and wellbeing support.