Store Operations & Customer Lead

Sainsbury's Supermarkets Ltd; St Albans; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK retailer seeks a Customer and Trading Manager for its St Albans store. In this role, you will lead daily operations, manage a team, and ensure exceptional customer service. You will also be responsible for performance management and meeting key operational goals. A proven background in retail management and a passion for customer service are essential. The position offers competitive salary and benefits, including discount schemes and a bonus program.

Benefits

10% discount off shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension matching up to 7.5%

Wellbeing support services

Professional development opportunities

Cycle to Work scheme

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Proven track record of delivering customer service excellence.
• Experience in managing employee relations issues.

Responsibilities

• Lead daily store operations and ensure efficient service.
• Manage performance and accountability of the team.
• Oversee customer satisfaction and operational KPIs.

Skills

Leadership skills

Customer service

Operational management

Performance management

Team coaching

Job description

A leading UK retailer seeks a Customer and Trading Manager for its St Albans store. In this role, you will lead daily operations, manage a team, and ensure exceptional customer service. You will also be responsible for performance management and meeting key operational goals. A proven background in retail management and a passion for customer service are essential. The position offers competitive salary and benefits, including discount schemes and a bonus program.