Store Operations & Customer Experience Lead

Sainsbury's Supermarkets Ltd; Maidstone; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent grocery retailer in Maidstone is seeking a Customer and Trading Manager to lead store operations. This role involves team management, ensuring high standards of customer service, and achieving KPIs. Candidates should excel in a fast-paced environment, demonstrating operational leadership and managing employee relations effectively. The position offers a competitive salary and a comprehensive benefits package, making it an attractive opportunity for experienced managers looking to enhance their careers.

Benefits

10-15% discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Qualifications

• Experience in line management in a fast-paced environment.
• Ability to manage employee relations issues.
• Track record of delivering excellent customer service.

Responsibilities

• Responsible for daily store operations and team performance.
• Ensure customer service standards are met.
• Manage schedules and disciplinary issues.

Skills

Previous line management responsibilities

Brilliant customer service

Performance management

Operational leadership

KPI achievement

Job description

A prominent grocery retailer in Maidstone is seeking a Customer and Trading Manager to lead store operations. This role involves team management, ensuring high standards of customer service, and achieving KPIs. Candidates should excel in a fast-paced environment, demonstrating operational leadership and managing employee relations effectively. The position offers a competitive salary and a comprehensive benefits package, making it an attractive opportunity for experienced managers looking to enhance their careers.