Store Manager

Costa Coffee; York and North Yorkshire; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading global coffee brand is seeking a Store Manager in York, Museum Street, offering a salary of up to £37,500. The role involves driving customer service excellence, managing sales and profit, and leading a successful team. You will be responsible for creating a welcoming atmosphere and ensuring high standards. Ideal candidates are strong leaders with ambition to contribute to growth and a dedication to maintaining excellent service. This is a permanent position with attractive benefits including a share scheme and bonuses.

Benefits

Access to Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions up to 10%

Opportunity for bonuses up to £10,000

Qualifications

• Strong leadership skills and experience in managing successful teams.
• Ability to drive customer service culture and achieve business objectives.
• Ambitious mindset willing to contribute to company growth.

Responsibilities

• Driving customer service excellence to enhance positive NPS.
• Creating a welcoming environment for repeat customers.
• Managing sales and profit while developing team capabilities.

Skills

Team management

Customer service orientation

Leadership

Ambition

Job description

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Store Manager - York, Museum Street - Up to £37,500 per annum - Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz and proudly making greatness every day.

And as a Store Manager, you can too.

So, why Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to an amazing 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

And that's not all. Explore even more of our perks here: https://bit.ly/costaperks

We're passionate about being a great place to work where you can bring your real self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

What you'll do

Being a Store Manager means so much more than running a store. It's your chance to own something and really your success - which means you'll be:

• Meeting all customer needs and driving a strong customer service culture to drive positive NPS, as well as working in the local community to identify and welcome new customers
• Creating the perfect setting that customers want to come back to again and again
• Taking ownership with brilliant management of sales, profit, our teams, and recognition
• Training and developing your team to become the best they can be

Who you are

We're interested in your unique ingredients:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with one eye on where we're heading and the other on the bigger picture
• An ambitious character who wants to be part of our growth journey
• A brand ambassador dedicated to maintaining high standards
• Somebody who thrives under pressure

For any reasonable adjustments and general queries, please get in touch with [e-mail]