Store Manager - Supermarket

Sainsbury's Supermarkets Ltd; Newcastle-under-Lyme; On-site; GBP 50,000; Full time

Job summary

A leading UK supermarket chain in Newcastle-under-Lyme is looking for a Store Manager to lead large operations, ensuring excellent customer service and store performance. The ideal candidate will have extensive experience in operations management, focusing on customer satisfaction and financial outcomes. The role involves managing a diverse team in a dynamic retail environment. Competitive salary and benefits package offered, reflecting experience and store complexity.

Benefits

Private Healthcare

Annual bonus scheme

10% discount card

Free food and hot drinks for colleagues

Generous holiday entitlement

Qualifications

• Significant experience leading an operation with accountability for delivering customer and financial outcomes.
• Established leader who role models excellent service and business values.
• Able to manage complex ER cases, confident in HR policy interpretation.

Responsibilities

• Accountable for the success of a store and ensuring brilliant service standards.
• Lead large teams to maintain high engagement and customer satisfaction.
• Drive operational excellence and improve performance through data insights.

Skills

Leadership

Customer service excellence

Data analysis

Management of ER cases

Change management

Job description

Salary: From £50,000
Location: Newcastle Under Lyme Store, Newcastle-Under-Lyme, ST5 2AF
Contract type: Permanent
Business area: Retail
Closing date: 16 January 2026
Requisition ID: 400044911

Leading in our stores:

Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they’re hands‑on, sleeves‑rolled‑up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next‑level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.

What you’ll be doing:

Our Supermarket Store Managers lead large, complex operations. They’re accountable for the success of a store and ensuring we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. Our operations are made up of hundreds of colleagues and a management team which our Store Managers lead to ensure we provide brilliant service standards and deliver on our commitments to our customers. Retail’s ever evolving with new business initiatives and change programmes and there are always difficult decisions to be made. It’s a job with a lot of responsibility but also one that can be highly rewarding.

What makes a brilliant Store Manager:

• Our best Store Managers do everything, every day for our customers. Ensuring they deliver brilliant customer experiences and are constantly striving to improve the customer journey.
• Have significant experience leading an operation with accountabilities for delivering customer, financial and organisational outcomes.
• An established leader who role models excellent service and business values through teams of managers and colleagues.
• Uses data and insight to inform longer term planning, improve performance or customer experience and/or KPI’s.
• Experience managing complex ER cases including dismissals, confident in understanding and interpreting HR policies.
• Can lead through change, delivering high engagement on change purpose whilst managing team wellbeing.
• Our best store managers do everything, every day for our customers. You’ll show how you deliver brilliant customer experiences and have improved customer journeys.
• 5S Only You’ve run an operation end-to-end, managing teams of colleagues and managers, owning customer experience, financial results, and team performance.
• 6S Only You’ve managed your own high volume, fast paced, site (or perhaps a number of them) owning the end to end journey for products and customers and being responsible for the customer, financial and team outcomes.
• You use data and insight to shape long-term plans and drive improvements across KPIs.
• You’re confident handling complex people matters, including dismissals, and you apply HR policies with fairness and integrity.
• You’ve built and developed teams — coaching managers, unlocking potential, and creating a customer‑centric culture where people thrive.
• You’ve led teams through change, keeping engagement high and wellbeing front and centre.
• You lead by example — living values and inspiring your team to deliver brilliant service every day.

Working for us has great rewards

Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for our managers, including:

• Private Healthcare – Eligible for single cover and to upgrade annually to family cover
• 6S ONLY Car allowance – You’re eligible to receive a company car cash benefit.
• 5S ONLY Interest free car loan of up to £10,000.
• An annual bonus scheme based on our, and your, performance.
• Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
• Free food and hot drinks provided for Colleagues in all our stores.
• Generous holiday entitlement, maternity and paternity leave.
• 6S ONLY Pension – we’ll match 4% of your contributions and if you want to pay more you’ll receive more from us.
• 5S ONLY Pension – we’ll match 4-7.5% of your pension contributions.
• Sainsbury’s share scheme – build up an investment at discounted prices.
• Wellbeing support – access to emotional support, counselling, legal and financial advice.
• Colleague networks – link with like‑minded people to help fulfil your potential.
• Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
• Special offers on gym memberships, restaurants, holidays, retail vouchers and more.

An inclusive place to work and shop:

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us.

To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here .

Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.