Store Manager - Selfridges Birmingham Femme

SMCP; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading premium retail brand in Birmingham is seeking a Store Manager to oversee daily store operations, enhance customer service, and develop staff. The ideal candidate will have over 2 years of management experience in the luxury retail sector. Competitive benefits include a transport allowance, monthly bonuses, exclusive staff discounts, and meal vouchers.

Benefits

Transport allowance

Monthly team bonus scheme

Exclusive staff discounts

Uniform

Meal vouchers

Qualifications

• More than 2 years of experience in management in the premium/luxury retail industry.
• Ability to supervise and motivate a team.

Responsibilities

• Manage daily operation of the store including sales and customer service.
• Meet personal and store sales targets.
• Recruit, train and develop staff.

Skills

Team management

Sales techniques

Customer service

Job description

Company Description

Joining Sandro means joining one of the leading ready-to-wear brands in the world. Created in 1984, the brand now boasts over 2800 employees across 41 different countries. Above all else, working at Sandro means being part of a family, with us our people are at the very heart of everything we do. Each member of every team is a talent, and it is our talented teams that build our brand day after day. We are searching for personalities, not just CVs. We recruit the ambitious dream chasers, the passionate entrepreneurs. To think, to create and to grow, these are our core values, our common threads. Sandro is family, Sandro is Paris. Join us on our journey.

Sandro offers the same job opportunities to all, without distinction. As such, all applications are considered only on the basis of competencies and experience.

Your Team

We are looking for a Store Manager to efficiently manage the daily operation of the store, including sales, customer service, operations and administration, communication, merchandising, and team development.

Your missions

• Meet personal and store sales targets
• Assist in the tracking, monitoring, and communication of business results
• Continue to develop personal sales techniques and assist in the development of associates' sales techniques to maximize sales
• Ensuring all Policies & Procedures are compliant
• Support the store in minimising stock loss by following the loss prevention policies, procedures and action plans
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)
• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the sales floor organized and always reflects the correct visual image
• To recruit, train and develop staff
• Ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each employee and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

What we offer

• Transport allowance
• Monthly team bonus scheme
• Exclusive staff discounts
• Uniform
• Meal vouchers

Qualifications

About you:

• You have more than 2 years of experience in management in the premium/luxury retail industry.
• You show adaptability to customers and business needs, a commercial mindset and are able to supervise and motivate a team.

Next step? Our HR team and Regional Director will review your profile and contact you for an interview.

Additional Information

We welcome all personalities from all cultures, backgrounds, tastes and experience and we value what makes you unique.