Store Manager - Selfridges Birmingham Femme

SANDRO; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury retail brand in Birmingham is seeking an experienced Store Manager to efficiently manage daily operations. Responsibilities include meeting sales targets, overseeing customer service, and developing team members. The ideal candidate has over 2 years of management experience in the premium retail sector. The role offers benefits such as a transport allowance, monthly bonuses, and exclusive staff discounts.

Benefits

Transport allowance

Monthly team bonus scheme

Exclusive staff discounts

Uniform

Meal vouchers

Qualifications

• More than 2 years of experience in management in the premium/luxury retail industry.
• Ability to supervise and motivate a team effectively.

Responsibilities

• Meet personal and store sales targets.
• Assist in monitoring and communication of business results.
• Ensure all Policies & Procedures are compliant.
• Recruit, train and develop staff.

Skills

Management in retail

Sales techniques

Customer service

Team supervision

Job description

Overview

Joining Sandro means joining one of the leading ready-to-wear brands in the world. Created in 1984, the brand now boasts over 2800 employees across 41 countries. Sandro is a family where our people are at the heart of everything we do. We recruit ambitious, passionate individuals who think, create and grow. Sandro is family, Sandro is Paris. We offer equal opportunities to all, with all applications considered on the basis of competencies and experience.

Your Team

We are looking for a Store Manager to efficiently manage the daily operation of the store, including sales, customer service, operations and administration, communication, merchandising, and team development.

Your missions

• Meet personal and store sales targets
• Assist in the tracking, monitoring, and communication of business results
• Continue to develop personal sales techniques and assist in the development of associates’ sales techniques to maximize sales
• Ensure all Policies & Procedures are compliant
• Support the store in minimising stock loss by following the loss prevention policies, procedures and action plans
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (e.g. dissatisfied customers, returns, defective merchandise)
• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the sales floor is organized and always reflects the correct visual image
• To recruit, train and develop staff
• Ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each employee and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary

What we offer

• Transport allowance
• Monthly team bonus scheme
• Exclusive staff discounts
• Uniform
• Meal vouchers

Qualifications

About you:

• You have more than 2 years of experience in management in the premium/luxury retail industry.
• You show adaptability to customers and business needs, a commercial mindset and are able to supervise and motivate a team.

Next step

Our HR team and Regional Director will review your profile and contact you for an interview.

Additional Information

We welcome all personalities from all cultures, backgrounds, tastes and experience and we value what makes you unique.