Store Manager

Horace; City of Westminster; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading men's grooming brand in London is seeking a skilled Store Manager for their new boutique. This role involves managing a team to ensure excellent customer service and driving sales performance. Ideal candidates will bring at least 3 years of retail management experience, a dynamic leadership style, and a passion for the grooming industry. Join a culture committed to equality and a positive workplace environment while achieving commercial success.

Benefits

Access to retail management tools

2 company seminars per year

Healthy work environment

Qualifications

• At least 3 years of experience as a Store Manager.
• Strong ability to analyze sales indicators and resolve operational issues.
• Mastery of stock management, inventories, and schedule optimization.

Responsibilities

• Ensure impeccable customer service by advising on products.
• Set ambitious weekly and daily objectives for the team.
• Recruit, retain, and train team members.
• Implement and monitor boutique procedures.
• Act as a key player on the sales floor.

Skills

Retail Experience

Business Steering

Natural Leadership

Results-Oriented

Proactivity

Brand Ambassador

Job description

About Horace

Horace helps all men feel good in their own skin. Founded in 2016 by Marc Terlet and Kim Mazzilli, Horace creates timeless, high-end, yet accessible skincare and fragrances. With our inclusive, fun, and honest approach, Horace has become a leader in men's grooming in France and is soon to be a leader worldwide. Horace is available in 20 boutiques, on Horace.com, on Amazon, and through a network of premium retailers globally, including the MoMA and Galeries Lafayette.

As part of our international growth, we are looking for our future Store Manager for our second London boutique.

Mission

As a member of the Retail team and reporting to our Retail Director, your role will be to manage your team and drive the commercial performance of your boutique to create an unforgettable customer experience.

Your responsibilities will include:

• Customer Service Excellence: Ensuring impeccable service by advising customers on Horace products and skincare routines while accurately meeting their needs.

• Performance Management: Setting ambitious weekly and daily objectives and driving commercial KPIs with your team.

• Management & Coaching: Recruiting, retaining, training, and coaching your team to enable them to perform at their best every day.

• Operational Management: Implementing and monitoring boutique procedures, ensuring rigorous stock management, and creating optimized staff schedules.

• Field Strategy: Acting as a key player on the floor while developing a long-term commercial strategy for your point of sale.

1-Year Objectives

• Month 1: Full immersion into the Horace universe, mastery of the product catalog, and taking over team animation and initial performance indicators.

• Month 6: Stabilizing the boutique's commercial performance and achieving full autonomy in recruitment and team training.

• Month 12: Achieving annual turnover targets and positioning the boutique as a benchmark for customer experience and team cohesion.

Profile

Hard Skills & Technical Expertise

• Retail Experience: You have at least 3 years of experience as a Store Manager.

• Business Steering: Strong ability to analyze sales indicators and resolve operational issues proactively.

• Administrative Management: Mastery of stock management, inventories, and schedule optimization.

Key Competencies & Soft Skills

• Natural Leadership: You know how to inspire, motivate, and unite a team around common goals.

• Results-Oriented: Dynamic and ambitious, you have a strong culture of numbers and customer satisfaction.

• Proactivity: You enjoy taking initiative and proposing innovative solutions for your point of sale.

• Brand Ambassador: You are passionate about the grooming industry and embody Horace's values of accessibility and honesty.

Equal Opportunity & Inclusion

At Horace, we are convinced that a diversity of profiles is a strength that enriches our creativity and our vision. We are committed to ensuring equal opportunity and a fair recruitment process. All applications are considered without distinction of gender, age, origin, religion, sexual orientation, or disability.

Culture

• Tools: Access to retail management tools.

• The "Plus": 2 company seminars per year and a healthy work environment built on respect and initiative.

Recruitment Process

• Initial screening with our Head of Talent Acquisition to get to know you and understand your career goals.

• Interview with our Retail Director to discover our field operations and answer your questions.

• Interview with our CMO.

• Reference checks with former managers.

Offers are generally sent within 48 hours following the final stage.