Store Manager Designate

Vision Express; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading optical retail company is looking for a store manager designate to support the leadership of stores in North West London and Hertfordshire. This role involves coaching teams, driving commercial performance through KPIs, and maintaining high operational standards. Ideal candidates should have a strong focus on customer service, team management skills, and be adaptable in various environments. Benefits include potential bonuses and extensive training for career progression.

Benefits

Monthly bonus potential up to £1,030

33 days annual leave

Employee Assistance Programme

Family and friends discount up to 75%

Qualifications

• Experience contributing to or delivering a store improvement plan.
• Managing resources effectively to meet demand and maximise sales.
• Staying delivery focused during challenging periods.

Responsibilities

• Support day-to-day leadership of stores as a store manager designate.
• Spend time on the shop floor coaching colleagues.
• Drive commercial performance using KPIs.

Skills

Customer service

Team management

Problem-solving

Emotional intelligence

Job description

Overview

Working across our stores in North West London and Hertfordshire, you'll gain experience in different locations and trading environments, helping you develop the skills and confidence needed to move into a store manager role. As a store manager designate, you'll support the day to day leadership of our stores, you'll lead teams, manage performance and deliver a strong customer experience. You'll spend time on the shop floor, coaching colleagues and supporting them to achieve both individual and store objectives. You'll also be involved in driving commercial performance, using KPIs and performance data to understand how the store is trading and where improvements can be made. Maintaining high operational standards and ensuring compliance will be a key part of the role, alongside creating a positive, engaging environment for both customers and colleagues. We're open to candidates from retail or hospitality backgrounds who enjoy leading people and delivering great service. You'll need to be adaptable, comfortable working with targets and flexible in your approach, as this store manager designate role involves working across multiple locations.

Responsibilities

• Support day-to-day leadership of our stores as a store manager designate; lead teams, manage performance and deliver a strong customer experience.
• Spend time on the shop floor coaching colleagues and supporting them to achieve individual and store objectives.
• Drive commercial performance using KPIs and performance data to understand how the store is trading and identify improvements.
• Maintain high operational standards and ensure compliance.
• Create a positive, engaging environment for both customers and colleagues.

Qualifications

• Experience contributing to or delivering a store improvement plan.
• Managing resources effectively to meet demand and maximise sales.
• Solving problems for both colleagues and customers.
• Staying delivery focused during challenging periods.
• A strong focus on customer service and team support.
• Emotional intelligence when supporting colleagues or customers.
• Experience managing, selecting and developing team members.
• A positive attitude that influences others and builds commitment.

Benefits & About Vision Express

• Vision Express: store manager designate role is a development opportunity for someone looking to progress into store management and build a long term career in optical retail. With over 550 stores across the UK and Ireland, Vision Express offers real development and progression opportunities. As a store manager designate, you'll be supported with training, guidance and exposure to help you take the next step in a business that values difference, trust and long term careers.
• Free eyewear annually with immediate eligibility
• Monthly bonus potential up to £1,030
• Family and friends discount up to 75%, including free eye tests
• 33 days annual leave, with the option to buy or sell holiday
• Employee Assistance Programme offering confidential wellbeing support
• Opportunities to get involved with the OneSight EssilorLuxottica Foundation