Store Manager (12m FTC) - Edinburgh

Dr. Martens; Easter Howgate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading footwear retailer is seeking a Store Manager for their Edinburgh location. The role requires overseeing daily operations, developing a high-performing team, and ensuring excellent customer service. Candidates should have prior managerial experience in retail, strong communication skills, and the ability to motivate others. Competitive salary and benefits package offered.

Benefits

Bonus incentives

65% off all footwear

Private healthcare

Generous holiday allowance

Qualifications

• Experience in an Assistant Manager or Supervisor role preferred.
• Ability to drive store goals and objectives.
• Good IT literacy required.

Responsibilities

• Manage day-to-day retail operations.
• Ensure high standards of customer service.
• Develop the store team to meet performance targets.

Skills

Sales oriented

Excellent communication skills

Coaching and mentoring

Relationship management

Tools

Microsoft Office

EPOS systems

Job description

Dr. Martens is a globally recognisable and culturally influential British brand, with over 60 years of heritage. We are guided by three core values: Be Yourself, Act Courageously, and Show You Care.

Overview

Store Manager - Edinburgh – a fixed term role leading the diverse team at our Edinburgh store for around a year.

Responsibilities

• Day-to-day retail operations (including staffing, training, sales, visual merchandising, key-holding, administration, banking and floor planning) to meet company expectations
• Overall responsibility for Health & Safety and security within the store, including implementing search procedures; achieving set KPI’s in line with store budgets
• Monitoring P&L and managing all controllable costs for the store (including payroll)
• Driving sales performance targets (e.g. Conversion, ATV & UPT)
• Implementing and maintaining high standards of customer service within the store
• Ensuring appropriate stock management procedures (stock take, deliveries, loss prevention, etc.)
• Managing and developing the store team to deliver against performance targets (sales revenue, inventory, mystery shop, etc.), efficient operations and an enhanced customer experience

At DM you rTechnical capability

• Great relationship management that delivers results through effective teamwork
• Be a proud custodian of our culture, embodying what we stand for and encouraging others to do the same
• Help build a highly engaged team – ensuring a collaborative culture and providing guidance & support to other team members
• Take ownership of your own development, proactively seeking feedback to build self-awareness
• Share best practice across the team/business and encourage ideas sharing as well as collaborative problem solving
• Lead the way and role model on all things DE&I & wellbeing

To be our Store Manager you should have/or be

• Passion for our product
• Similar experience in an Assistant Manager or Supervisor role, (within a fashion/lifestyle brand would be preferable)
• Experience of coaching, developing and mentoring a retail team (including dealing with performance issues)
• Sales oriented and able to drive others to achieve store goals and objectives
• Excellent communication, numeracy & literacy skills
• Good IT literacy – experience of Microsoft Office applications, scheduling tools, cash management & EPOS systems
• Demonstrate resilience and think quickly on their feet to resolve emergent issues

What’s in it for you?

• Bonus incentives
• Welcome pair of Docs
• 65% off all footwear
• 50% off all accessories
• 2 paid volunteer days per year
• Generous holiday allowance
• Matched pension contributions
• Private healthcare
• Complimentary access to virtual GP via the RetailTrust
• Opportunities for growth
• Access to our Employee Assistance Programme & Mental Health First Aiders

Interested? Apply now!

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.