Store Manager

Olympus Recruitment; London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A trendy coffee company in London is seeking an experienced Store Manager. The ideal candidate will lead a team of baristas, manage store operations, drive sales, and maintain high standards for customer service. Candidates should have proven experience in hospitality management and a strong understanding of financial principles. This role offers a dynamic work environment where you can grow your career in the coffee industry.

Qualifications

• Proven experience as a Store Manager or similar role in hospitality.
• Experience working to KPI targets in the hospitality sector.
• Strong understanding of P&L management.
• Excellent leadership skills and the ability to coach a diverse team.

Responsibilities

• Lead and motivate a team of baristas to deliver exceptional service.
• Manage all aspects of the coffee shop's operations.
• Drive sales while controlling costs.
• Ensure high standards of food safety and hygiene.

Skills

Leadership

Customer service

Financial management

Problem-solving

Interpersonal skills

Tools

Point-of-sale systems

Job description

Overview

Our client is a trendy and bustling coffee company located in London dedicated to serving high-quality coffee and creating a welcoming space for customers to relax and connect. Their commitment to excellence in coffee has earned them a loyal following of regular patrons. As they continue to grow, they are seeking a passionate and experienced Store Manager to lead their team and maintain their reputation as a premier destination for coffee lovers in the city.

Responsibilities

• Lead, train, and motivate a team of baristas and front-of-house staff to deliver outstanding customer service and maintain a warm and inviting atmosphere.
• Ownership of your P&L, which means you will need to drive sales whilst controlling costs.
• Monitor and manage all aspects of the coffee shop's operations, including inventory, purchasing, and vendor relationships.
• Ensure the consistent preparation of high-quality coffee beverages and other menu items while adhering to established recipes and standards.
• Oversee the cleanliness and organisation of the coffee shop, ensuring it meets health and safety regulations and presents an appealing ambiance for customers.
• Develop and implement marketing strategies and promotions to attract new customers and retain existing ones.
• Track sales and financial performance, analyse data, and make informed decisions to achieve revenue targets and cost control.
• Handle customer inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with the management team to set business goals, implement strategies, and contribute to the growth of the company.
• Stay up to date with industry trends and new coffee products, equipment, and brewing techniques.
• Conduct staff scheduling, manage payroll, and maintain employee records.
• Represent the coffee shop in the local community and participate in relevant events to increase brand visibility.

Qualifications

• Proven experience as a Store Manager or in a similar hospitality management role.
• Proven experience of working to KPI targets within the hospitality sector.
• Proven experience working with P&L.
• Excellent leadership and interpersonal skills, with the ability to inspire and coach a diverse team.
• Strong organisational and problem-solving abilities to ensure smooth daily operations.
• Customer-focused mindset with a dedication to providing an exceptional guest experience.
• Understanding of financial principles, budgeting, and cost control.
• Proficiency in using point-of-sale systems and technology.
• Food safety and hygiene certifications are desirable.
• Availability to work flexible hours, including weekends and holidays