Store Manager

THE WHITE COMPANY; England; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury retail brand in the UK is seeking a Store Manager to oversee operational and commercial activities in a high-performance team environment. The ideal candidate will demonstrate strong leadership, drive sales, and ensure exceptional customer service. Competitive salaries and numerous employee benefits, including a product discount and annual bonus scheme, are offered.

Benefits

50% discount on products

25 days holiday, increasing to 28 with service

Volunteer Day

Annual bonus scheme

Pension scheme

Private Medical Insurance

Life assurance

Social events

Qualifications

• Proven track record in maximizing sales and profitability in a retail environment.
• Experience in coaching and developing a retail team.
• Ability to manage operational costs without compromising objectives.

Responsibilities

• Accountable for all operational and commercial activity in the store.
• Drive sales and achieve KPIs while delivering exceptional customer service.
• Manage performance and development of the management team.

Skills

Leadership

Sales Maximization

Customer Service

Team Development

Job description

Our Role

As a Store Manager, you will be fully accountable for all operational and commercial activity in your store, providing clear leadership to establish a high-performance team that drives sales, achieves KPIs, and delivers exceptional customer service.

You will embody our PRIDE values—being Passionate, Inspiring, and Resourceful—while demonstrating a proven track record of maximizing sales and profitability in a fast-paced, retail environment. As an Imaginative and Dedicated Manager, you will coach and develop your team to reach their full potential and showcase your knowledge and passion for The White Company.

What you'll be doing

• Manage the customer experience as part of the TWC multi-channel strategy.
• Maximize contribution by achieving sales targets and controlling costs.
• Manage store costs without compromising store objectives.
• Oversee staff training content and frequency to develop and motivate the team for optimal customer service and performance.
• Manage the performance and development of the management team.
• Ensure store presentation, including cleanliness, visual display, and merchandising, reflects the brand.
• Provide feedback and insights on product performance and development to relevant departments.

Please read the attached Job Description for more details.

What we offer you

At The White Company, we value our employees' dedication to our customers. We reward this with competitive salaries and benefits:

• 50% discount on our products
• 25 days holiday, increasing to 28 with service
• A Volunteer Day with a charity of your choice
• A discretionary annual bonus scheme
• Perk Place Benefits Platform with various discounts
• Automatic enrolment into the Group Personal Pension scheme
• Wagestream Money Management app for financial wellbeing
• Private Medical Insurance
• Life assurance after successful probation
• Social events, including Christmas parties throughout the year

Our Equality, Diversity, and Inclusion statement of commitment

We are dedicated to creating an inclusive culture that celebrates diverse backgrounds and identities. Our environment encourages authenticity, values contributions, and respects differences. We actively implement an Equality, Diversity, and Inclusion Policy starting from recruitment.

Join us on this journey.

Our Sustainability statement of commitment

We aim to build a sustainable legacy for a brighter future for people and the planet, reflecting this commitment in all our actions.