Store Manager

Busy Bees Nurseries; Elmbridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading nursery provider in Elmbridge seeks a Convenience Store Manager responsible for enhancing customer experiences. The role requires strong leadership to oversee team operations, focusing on service excellence, financial outcomes, and operational planning. Ideal candidates will have a solid foundation in retail management, demonstrating a commitment to service values and team wellbeing. Join us to make a positive impact on our community through good food that's accessible for everyone.

Qualifications

• Experience leading a retail operation and delivering customer and financial outcomes.
• Confidence in managing ER cases including dismissals.
• Ability to model service excellence through your team.

Responsibilities

• Ensure brilliant customer experiences and improve the customer journey.
• Lead the team to run shifts and plan for trading activities.
• Manage team wellbeing while delivering on the business purpose.

Skills

Leadership

Customer experience improvement

Data analysis for performance

HR policy interpretation

Change management

Engagement delivery

Job description

Our management teams don't just run stores – they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands‑on, sleeves‑rolled‑up changemakers. This is how we bring our purpose to life, one powerful action at a time.

What you'll be doing

Our Convenience Store Managers have full control over their shop. They're accountable leaders who ensure we deliver on our purpose to make good food, joyful, accessible and affordable for everyone, every day. They lead the team of Customer and Trading Managers run the shifts, plan and prepare for upcoming trading activity, remain commercially minded and anticipate issues from today to 6 months out. Retail's ever‑evolving new business initiatives and change programmes add complexity, but the role offers deep responsibility and high reward.

What makes a brilliant Store Manager

• Ensures brilliant customer experiences and constantly strives to improve the customer journey.
• Has experience leading an operation, accountable for delivering customer, financial and organisational outcomes.
• Models excellent service and business values through managers and colleagues.
• Uses data and insight to inform planning, improve performance or customer experience and/or KPI’s.
• Manages ER cases including dismissals, confident in understanding and interpreting HR policies.
• Leads change, delivers engagement on purpose while managing team wellbeing.
• Exhibits strong “walk‑the‑talk” behavior as a role model for service and values.