Store Manager

D R Newitt & Associates; Dalkeith; On-site; GBP 35,000 - 42,000; Full time

Job summary

A family-owned retail business in Dalkeith is seeking an experienced General Manager to lead their team and ensure a quick, clean, and convenient customer experience. The ideal candidate will have a strong background in customer service, staff management, and compliance with legislation. Responsibilities include motivating staff, managing stock, and maintaining relationships with suppliers. This full-time role offers a competitive salary and the chance to contribute to a long-standing community business.

Benefits

Employee assistance program

Company pension

Qualifications

• Proven experience in customer service.
• Ability to motivate and manage staff effectively.
• Competent in using Word, Excel, and stock control systems.

Responsibilities

• Deliver a quick, clean, and convenient customer experience.
• Manage, motivate and develop staff.
• Ensure business compliance with safety legislation.
• Build supplier relationships and manage stock control.
• Handle daily cash management and resolve complaints.

Skills

Customer service

People management

Communication

Stock control

Technology use (email, Word, Excel)

Education

Personal License (alcohol)

People management qualification

Job description

Job Description:

Job Title: General Manager

Salary: £42,000

Hours: 40 hours a week through 7 days a week.

My client are looking for their new General Manager (Services) based around Dalkeith. The business is a 2nd generation family owned business founded in 1978.

The company has owned and operated these Services since the late 1980s and continues to develop and adapt to the fast moving convenience world. Their aim is to provide a shopping experience that is quick, clean and convenient for their customers whether they are regulars or passing through.

They sell Esso branded fuel and have Keystore (JW Filshill) as their retail fascia, this gives them access to deals which change every 3 weeks. We also use a range of smaller local supplies for Eggs, Milk and Firewood. In the past few months the store has undergone a refit inside to include a hot food counter, beer cave and coffee bar.

Their EPOS system and back office are provided by Hendersons Technology and allow them to complete tasks such as temperature check, banking and ordering efficiently. For example in the last couple of years they have invested in Glory cash machines for their tills reducing the cash handling and making banking more efficient.

On the HR side of things they have an employee assistance program open to all for counselling or advice, company pension and an outside HR consultancy to support the store management. There are round 16 staff members on the payroll ranging from 40 hours a week to 0, operating the business 24/7.

Key Responsibilities:

• To deliver a customer experience that is quick, convenient and clean.
• Look after our staff (Motivate and Manage)
• Ensure compliance with legislation and ensure the business is operating safely.
• Build relationships with suppliers.
• Stock Control (promotions, replenishment, analysis).
• Merchandising (Seasonal, promotions).
• Team management (recruiting, training, work schedules, holidays).
• Daily cash management
• Resolve customer complaints.
• Communicate clearly (upwards, downwards and sideways).
• Keep on top of market developments.
• Community engagement.
• Ensure the forecourt and back of the shop is clean, tidy and litter free.

Knowledge, Training and Experience required

• Personal License (alcohol)
• Competent in using emails, word and excel
• Competent use of our own stock control system
• Good communication
• People management qualification

If this sounds like your next move, please don't hesitate to get in touch, apply with your CV or call (phone number removed)