Store Manager

Pernod Ricard; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global spirits company is seeking a Customer Development Manager to leverage shopper insights and drive category growth in the Spirits sector. The ideal candidate will have expertise in category development and customer insights, with a strong capacity for analytical and strategic thinking. Responsibilities include building retailer relationships and presenting insights across internal teams. This role is critical for ensuring data-driven decision-making and maintaining competitive market positions.

Qualifications

• Experience in category development, customer insights, or commercial strategy.
• Excellent analytical and strategic thinking skills to turn insights into action.
• Strong collaboration and influencing skills.

Responsibilities

• Drive category growth through shopper and market insights.
• Develop category perspectives that keep the company ahead of trends.
• Manage day-to-day relationships with data suppliers.

Skills

Category development

Customer insights

Analytical thinking

Strategic thinking

Collaboration skills

Influencing skills

Project management

Job description

The Category and Insights team sits within Strategy and Transformation, alongside RGM and the Transformation Office. The Customer Development Manager ensures our customer and market strategies are grounded in robust shopper, sales, and category insights to drive mutually beneficial category growth in Spirits, Champagne, and RTDs in line with our business ambitions.

Develop and Deliver Insight‑Led Growth Strategies

• Turn category, shopper, and consumer data into clear insights that drive growth for PRUK and Off‑Trade customers.
• Build strong retailer relationships, delivering category stories, trend insights, and growth recommendations.
• Support key customer engagements (e.g., range reviews, brand days) with compelling analysis.
• Represent the UK Spirits and RTD/RTS category in brand team decisions and NPD sell‑in stories.

Drive Category Thought Leadership

• Develop forward‑thinking category perspectives that keep PRUK ahead of market trends.
• Champion a fact‑based, shopper‑led view of the market and identify new growth opportunities.

Maximise the Value of Data & Tools

• Manage day‑to‑day relationships with data suppliers and ensure strong ROI on data investment.
• Use key data sources (e.g., NielsenIQ, Quantium, Dunnhumby, Nectar360, Kantar) to build robust insights.

Influence Internally Across PRUK

• Present category insights in key internal meetings and planning forums.
• Partner with brand teams to guide decisions and develop category‑led customer stories.
• Work closely with Insights to integrate consumer understanding throughout the business.

Key Relationships

• Wider Category and Insights Team
• Strategy & Transformation Team
• Commercial account teams for your customer(s)
• Key category contacts within your customer(s) (buyers, range analysts, category planners)
• Brand teams for your dedicated brand(s)
• Client lead contact at your data agency (e.g., Nielsen, Nectar360, Dunnhumby, Kantar)
• Regular participation in relevant off‑trade commercial meetings and key internal planning sessions

Qualifications

• Experience in category development, customer insights, or commercial strategy, with exposure to off‑trade channels and data‑driven decision‑making.
• Excellent analytical and strategic thinking skills to turn insights into action.
• Strong collaboration and influencing skills, able to engage both internal teams and customers.
• Results‑oriented mindset with a focus on driving growth and business impact.
• Project management skills to deliver multiple initiatives and customer engagements effectively.
• Highly proficient in using AI in areas such as building and enhancing reporting and generating richer and more efficient data analysis.

Pernod Ricard is a leading global spirits company with over 19,000 employees and a portfolio of 240 premium brands, including Absolut vodka, Chivas Regal, Jameson Irish whiskey, Martell cognac, and many more.

We will assess your application for this role based on your skills, experiences and achievements, not your gender, age, ethnicity or educational background or any other factor. Please feel free to leave these off your CV and application form if you so wish.