Store Manager

Dingo Recruitment; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A reputable self-storage company is seeking a Store Manager to lead a team and ensure the growth and profitability of the store. Responsibilities include managing a small team, customer service excellence, and executing marketing plans. Ideal candidates will have experience in customer service or sales within retail or hospitality. This is a full-time position requiring 40 hours a week with potential for further career development and training.

Benefits

Investment in your training and progression

Permanent role

Pension and sick pay

Bi-Annual bonus scheme

Parking available on site

Qualifications

• Experience in customer service or sales within self-storage, retail, or hospitality.
• Prior experience as a duty manager, cover manager, team leader, operations manager, or supervisor.

Responsibilities

• Manage a small team, conduct personal development meetings.
• Motivate and coach the team to achieve their best.
• Assist with recruitment and ensure fair staff rotas.
• Identify opportunities to increase storage occupancy and revenue.
• Ensure compliance with health and safety procedures.

Skills

Customer service

Sales

Team leadership

Motivational coaching

Job description

We have a fantastic opportunity as a Store Manager for a reputable self‑storage company. You will be responsible for maximising growth and profitability with the store team, marketing and selling storage space whilst ensuring a safe working environment.

Benefits

• An excellent career in a stable, fast‑growing business
• Investment in your training and progression
• Exclusive membership perks
• Permanent role
• Pension, sick pay, holiday etc
• Bi‑Annual bonus scheme
• Long Service recognition
• Parking available on site

Store Manager Duties

• Manage a small team and carry out personal development meetings
• Motivate, coach and support the team to enable them to achieve their best
• Assist with the recruitment, training and continual development of new and existing employees and ensure fair staff rotas
• Respond effectively to the diverse needs of each customer
• Manage and accurately record all enquiries to provide excellent customer service
• Identify opportunities for increasing storage occupancy and revenue
• Ensure a Marketing Plan is in place to achieve the store financial targets
• Design and carry out marketing and sales activity plans
• Monitor and improve conversion rates and mystery shop scores
• Ensure compliance with company operational and financial procedures
• Ensure all Health & Safety procedures are adhered to and up to date
• Identify any store repair & maintenance issues, report and follow up
• Ensure the store presents itself to a high standard of cleanliness

Hours

• Full‑time, 40 hours a week max.
• 5 days a week in store
• 2 weekends availability required on a rota
• Earliest start is usually 8am, latest finish is 6pm

This is a rare opportunity to join a friendly team as a Store Manager to develop and enjoy your career! If you have worked in customer service or sales such as within self‑storage, retail or hospitality as well as experience as a duty manager, cover manager, team leader, operations manager or supervisor we would love to hear from you!