Store Leader: Customer & Trading Manager

Sainsbury's Supermarkets Ltd; Rhyl; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading UK supermarket chain in Rhyl seeks a Customer and Trading Manager to oversee daily store operations and lead a small team. The role demands strong leadership and a proven track record in customer service and KPI achievement. The ideal candidate will have experience in line management within a fast-paced retail environment, ensuring operational efficiency and exceptional service for customers.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme based on performance

Free food and drinks for colleagues

Generous holiday entitlement and leave

Pension matching up to 7.5%

Wellbeing support and resources

Cycle to Work scheme

Special offers on gym memberships and more

Qualifications

• Proven experience in a fast-paced, operational environment with line management duties.
• A record of delivering KPIs and outstanding customer service.
• Experience handling employee relations issues effectively.

Responsibilities

• Lead a small team to ensure smooth daily store operations.
• Manage performance, scheduling, and discipline of team members.
• Step in as the sole manager when needed, ensuring accountability.

Skills

Line management experience

Customer service excellence

KPI delivery

Employee relations management

Operational leadership

Performance coaching

Job description

A leading UK supermarket chain in Rhyl seeks a Customer and Trading Manager to oversee daily store operations and lead a small team. The role demands strong leadership and a proven track record in customer service and KPI achievement. The ideal candidate will have experience in line management within a fast-paced retail environment, ensuring operational efficiency and exceptional service for customers.