Store Growth & Service Leader – NW London

Marks and Spencer; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail company in the City of London is seeking a Designate Team Manager to support growth and profitability through effective team leadership. The role involves ensuring excellent customer service and managing a skilled team while regularly reviewing performance. Successful candidates will possess strong leadership skills, a customer-centric approach, and the ability to foster a positive team culture. This position offers opportunities for professional growth and development within the organization.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs.
• Good understanding of legal requirements across the area of accountability.
• Ability to build and maintain relationships with key stakeholders.

Responsibilities

• Support the store's growth and profitability through effective team management.
• Recruit and develop talent within the customer assistant team.
• Regularly review team performance and manage underperformance.

Skills

Leadership skills

Customer service excellence

Team coaching

Data analysis

Communication skills

Flexibility and adaptability

Job description

A leading retail company in the City of London is seeking a Designate Team Manager to support growth and profitability through effective team leadership. The role involves ensuring excellent customer service and managing a skilled team while regularly reviewing performance. Successful candidates will possess strong leadership skills, a customer-centric approach, and the ability to foster a positive team culture. This position offers opportunities for professional growth and development within the organization.