Store Experience Leader - CX & Team Coach

Sainsbury’s Group; Bognor Regis; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Experience Manager responsible for ensuring excellent customer service across all store operations. The role includes managing the checkout process, supporting team performance, and directly influencing customer satisfaction. The ideal candidate will have a strong background in leadership within high-volume settings and a proven track record of delivering performance indicators. This position comes with competitive rewards and a commitment to inclusivity.

Benefits

10-15% employee discount

Annual bonus scheme

Free food and drinks for colleagues

Generous holiday entitlement

Pension matching scheme

Cycle to Work scheme

Qualifications

• Experience in a fast-paced operational environment managing people.
• Proven success in delivering against KPIs and enhancing customer satisfaction.
• Ability to lead operations and manage complex employee relations issues.

Responsibilities

• Oversee the overall customer experience in the store.
• Manage front-end checkout operations and petrol station (if applicable).
• Lead and support colleagues to perform effectively.

Skills

Leadership in dynamic environments

Customer obsession

Performance management

KPI delivery

Coaching and developing teams

Job description

A leading UK supermarket is seeking a Customer Experience Manager responsible for ensuring excellent customer service across all store operations. The role includes managing the checkout process, supporting team performance, and directly influencing customer satisfaction. The ideal candidate will have a strong background in leadership within high-volume settings and a proven track record of delivering performance indicators. This position comes with competitive rewards and a commitment to inclusivity.