Store Colleague - Ashby-de-la-Zouch

Pets at Home Limited; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care provider in Leicester seeks enthusiastic Store Colleagues to deliver exceptional customer service and uphold top pet care standards. Key responsibilities include providing personalized support, addressing customer inquiries, and collaborating with team members to exceed retail targets. Ideal candidates should possess strong communication skills and a customer-oriented mindset. Competitive pay and various benefits offered, including a colleague discount and career progression opportunities.

Benefits

Attractive rates of pay

Paid holidays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts

Qualifications

• Strong communication skills, both verbal and written.
• Excellent customer service mindset with the ability to build relationships.
• Problem-solving skills and ability to resolve issues efficiently.

Responsibilities

• Provide outstanding customer service with personalised support.
• Converse effectively with customers to convey information.
• Address customer questions and resolve issues quickly.

Skills

Strong communication skills

Excellent customer service mindset

Problem-solving skills

Willingness to learn

Team-oriented

Flexibility in hours

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

Responsibilities

• Provide outstanding customer service with personalised and attentive support to ensure every customer feels valued and understood.
• Converse clearly and effectively with customers to convey information and address questions.
• Address customer questions and resolve issues quickly and efficiently through effective problem-solving.
• Learn and develop professionally, showing eagerness to grow within the role.
• Contribute to achieving retail targets and supporting business performance.
• Collaborate with colleagues to deliver excellent customer service and meet Pet Care Centre goals.
• Be adaptable and flexible in hours, including weekends and holidays.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent customer service mindset with the ability to build relationships with customers.
• Problem-solving skills and the ability to resolve issues efficiently.
• Willingness to learn and develop in a retail environment.
• Team-oriented with the ability to work collaboratively.
• Flexibility to adapt to customer needs and varying shifts.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression