Store Colleague

Pets at Home Limited; Two Waters; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading pet care company in Two Waters is seeking enthusiastic individuals for the Store Colleague position. You will provide exceptional customer service, assist pet owners, and work collaboratively within the team. Ideal candidates will be passionate about pets, possess strong communication skills, and be available to work flexible hours including weekends. Benefits include attractive pay rates, paid holidays, and opportunities for career progression.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays

20% colleague discount in Stores

Discretional annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in local community

Career progression

Qualifications

• Passion for pets and providing exceptional customer service.
• Willingness to work a minimum of three days per week, including weekends.
• Ability to be flexible with shifts scheduled between 7:00am-8:30pm.

Responsibilities

• Provide personalised and attentive customer service.
• Engage effectively with customers both verbally and in writing.
• Address customer questions and resolve issues efficiently.
• Show eagerness to learn and develop professionally.
• Set and achieve targets in a retail environment.
• Collaborate with team members to enhance customer service.
• Adjust to customer needs and be flexible with working hours.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Adaptability

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

You must be able to work a minimum of three days per week, including one weekend day. Shifts will be scheduled between 7:00am-8:30pm.

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. This allows our team to manage applications efficiently and ensure a positive experience for all candidates. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly.

"We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!"

Responsibilities

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem-Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Adaptability: Open to adjusting to customer needs and working flexible hours, including weekends and holidays.

About Us

At Pets at Home, everything we do is about understanding and caring for pets. Pets are amazing. If we're down, they lift us up. If we're lonely, they're our company. If we need a friend, they listen. Pets improve our health. Increase our life expectancy. Lower our blood pressure. They make us think. Make us care. And because pets are the best, they deserve the best. At Pets at Home, our trusted retail colleagues are here to give pets and their people exactly what they need. Our Vets for Pets colleagues are their voice when they can't tell us what's wrong. Our pet groomers are here to help them look and feel good. Our charitable foundation takes care of pets and their people in need. We're one pet family with a shared love of the animals who make us who we are. We know that there's nothing like the bond between pet and owner - many of us are pet owners too. And we're here to make that bond stronger than ever.

Benefits include:

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays, and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression