Store Colleague

Pets at Home Limited; Northwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading pet care retailer in the UK is looking for enthusiastic individuals to join them as Store Colleagues. In this role, you will be central to delivering outstanding customer service and fostering customer loyalty. Candidates should be capable of working flexible shifts, including weekends, and should possess strong communication and problem-solving skills. Attractive benefits include a colleague discount and paid holidays.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Career progression

Responsibilities

• Provide personalized customer service to ensure satisfaction.
• Communicate effectively with customers and colleagues.
• Resolve customer issues quickly and efficiently.
• Engage in ongoing learning and professional development.
• Set and achieve targets in a retail environment.
• Collaborate with team members to enhance service.
• Flexible availability for various shifts.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Flexibility

Job description

Role Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

Work Hours

You must be able to work a minimum of two days per week, including one weekend day. Shifts will be scheduled between 7:00 am and 8:30 pm.

Responsibilities and Skills

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.
• Flexibility: Flexible to work shifts that may include evenings, weekend and some bank holidays.

Our Values

At Pets at Home, everything we do is about understanding and caring for pets. We take inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression