Store Colleague

Pets at Home Limited; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading pet care retailer in Birmingham is seeking enthusiastic Store Colleagues to provide exceptional customer service in our pet care centres. You will assist customers with their needs, address inquiries, and contribute to a positive shopping experience. The ideal candidate will possess strong communication and problem-solving skills, with a willingness to learn and work flexible hours, including evenings and weekends. Join us in our commitment to creating an inclusive environment while enjoying various employee benefits including a discount and paid holidays.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work in your local community

Responsibilities

• Provide personalised and attentive service to customers.
• Engage effectively with customers through verbal and written communication.
• Quickly resolve customer questions and issues.
• Demonstrate a keen interest in ongoing learning and development.
• Set and achieve targets to enhance business performance.
• Collaborate effectively with team members.

Skills

Outstanding Customer Service

Strong Communication Skills

Effective Problem-Solving

Eagerness to Learn

Target Focus

Teamworking

Job description

Store Colleague – Pets at Home

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands.

Key Responsibilities & Qualifications

• Outstanding Customer Service: Capable of providing personalised and attentive service, ensuring every customer feels appreciated and understood.
• Strong Communication Skills: Proficient in verbal and written communication to effectively engage with customers and clearly convey information.
• Effective Problem‑Solving: Skilled in addressing customer questions and resolving issues quickly and efficiently.
• Eagerness to Learn: A keen interest in ongoing learning and professional development.
• Target Focus: Recognises the importance of setting and achieving targets in a retail setting to enhance business performance.
• Teamworking: Understands the significance of collaboration and teamwork in providing excellent customer service and reaching Pet Care Centre goals.

Working Hours

You will need to work weekdays, occasional weekends, and may be required to work overtime. Flexibility to work shifts that may include evenings, weekend and some bank holidays is required.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community

Our Commitment to Diversity and Inclusion

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don't perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!