Store Colleague

Pets at Home Limited; Alnwick; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known pet care company in Alnwick is seeking enthusiastic individuals to join as Store Colleagues. In this role, you will provide outstanding customer service and build strong relationships with customers to enhance their experience. Responsibilities include effective communication, resolving inquiries, and collaborating with the team to meet store goals. The position offers a range of benefits including attractive pay rates, paid holidays, and a discretionary bonus scheme.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretionary annual bonus scheme

Access to other discounts and benefits

Opportunity to do charity work

Career progression

Qualifications

• Strong customer service skills to enhance customer experience.
• Effective communication skills for verbal and written interactions.
• Ability to resolve customer inquiries efficiently.

Responsibilities

• Provide outstanding customer service, personalized and attentive.
• Communicate effectively with customers, both verbally and written.
• Collaborate and work as part of a team to deliver excellent customer service.

Skills

Outstanding customer service

Effective communication

Problem solving

Team collaboration

Flexibility

Job description

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our great brands. As a Store Colleague, you'll be key to our success by exceeding customer expectations, upholding top pet care standards, and ensuring excellent operations. You'll also build strong customer relationships, enhancing their experience with us.

Key Responsibilities

• Provide outstanding customer service, personalized and attentive.
• Communicate effectively with customers, both verbally and written.
• Resolve customer questions and issues quickly and efficiently.
• Show eagerness to learn and pursue ongoing professional development.
• Set and achieve retail targets to enhance business performance.
• Collaborate and work as part of a team to deliver excellent customer service and reach Pet Care Centre goals.
• Maintain flexibility to work shifts that may include evenings, weekends, and bank holidays.

About Pets at Home

At Pets at Home we believe everything we do is about understanding and caring for pets. Pets are amazing—they lift us up, are our company, help us think and are good for our health. We are one pet family with a shared love of the animals who make us who we are. We have several roles including Vets for Pets, pet groomers, and a charitable foundation. We value diversity and encourage people from all walks of life to apply.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretionary annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

Legal and Equality Statement

We are an equal opportunity employer and encourage applicants from all backgrounds. We are committed to reflecting the diversity of the communities we operate in and removing barriers to create opportunities for exceptional talent.