Store Advisor (Part-Time)

ON RUNNING; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading athletic footwear retailer is seeking a Store Advisor in London. You will provide exceptional customer service, assist customers in their shopping journey, and maintain store operations. The ideal candidate has over 1 year of retail experience, excellent communication skills, and a commitment to service excellence. Join us to enhance customer satisfaction and contribute to a positive team spirit.

Qualifications

• 1+ years of relevant experience in retail or customer service.
• Ability to engage customers and provide effective solutions.
• Attention to detail and strong organizational skills.

Responsibilities

• Greet customers warmly and assist them in finding products.
• Respond to customer inquiries and resolve issues effectively.
• Maintain a clean and organized work environment.

Skills

Customer service excellence

Communication

Organizational skills

Job description

In short

In this role, you will be a key player in providing exceptional customer service and driving sales performance in our retail store. As a Store Advisor, you will leverage your expertise to enhance the customer experience. Your responsibilities will include guiding customers through their shopping journey, maintaining optimal stock levels, executing visual merchandising plans, and contributing to the overall success of the store. Join us to make a significant impact, grow your career, and help shape the future of our retail environment.

Your Mission

• Greet customers warmly and assist them in finding products that meet their needs.
• Respond to customer inquiries and resolve issues effectively, ensuring a positive shopping experience.
• Offer product knowledge and recommendations to enhance customer satisfaction.
• Maintain a solid understanding of the products and services offered in the store.
• Share relevant product information with customers to assist them in making informed purchasing decisions.
• Assist with unpacking, back-stocking, and organizing deliveries to ensure inventory is efficiently managed.
• Help maintain a clean, organized, and safe work environment, adhering to Health & Safety (H&S) standards.
• Support daily operational tasks such as restocking shelves, updating displays, and managing product flow.
• Work closely with other team members to ensure a seamless customer experience.
• Participate in team meetings and training sessions to stay updated on store policies and procedures.
• Support colleagues by sharing knowledge and assisting with tasks as needed.
• Provide constructive feedback to store leadership on customer preferences, product performance, and operational processes.
• Contribute ideas for in-store events, community engagement, and other activities to boost customer interaction and store presence.
• Uphold the company's values and brand philosophy in all interactions, both with customers and colleagues.
• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your story

You have 1+ years of relevant experience in retail or customer service. You have an understanding of customer service excellence, with the ability to engage customers, address their needs, and provide effective solutions. You possess organizational skills and attention to detail. Excellent communication skills and the ability to provide constructive feedback to improve store processes and customer service levels.