Station Ticket Sales Specialist

FirstGroup Internal; Bourne End; On-site; GBP 60,000 - 80,000; Full time

Job summary

A major transportation company is seeking a dedicated Customer Service Agent at Bourne End station. This role involves selling tickets, providing exceptional customer service, and working independently. Applicants should possess strong communication skills, attention to detail, and cash handling experience. The position requires shift work over an average of 35 hours per week, ensuring a proactive and efficient service during peak hours.

Qualifications

• Must work independently and demonstrate numerical ability.
• Attention to detail and strong communication skills are essential.
• Previous cash handling experience required.

Responsibilities

• Provide high-level customer service and respond proactively to needs.
• Sell tickets accurately and professionally.
• Maintain ticket machines and complete documentation.

Skills

Exceptional front-line customer service

Understanding customer requirements

Lone working capability

Decision making

Calm under pressure

Following procedures

Job description

A major transportation company is seeking a dedicated Customer Service Agent at Bourne End station. This role involves selling tickets, providing exceptional customer service, and working independently. Applicants should possess strong communication skills, attention to detail, and cash handling experience. The position requires shift work over an average of 35 hours per week, ensuring a proactive and efficient service during peak hours.