Station Customer Experience Manager

FirstGroup Internal; Bath; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading transportation company seeks a Customer Service Manager to enhance passenger experiences across the GWR network. The role involves engaging directly with customers, managing their needs, and ensuring every journey is enjoyable. Ideal candidates should have customer-facing experience and a friendly demeanor. Familiarity with Microsoft Office and basic IT skills are a plus. The position requires working varied shifts primarily during weekends and holidays, and candidates must be 18 years or older.

Qualifications

• Experience in a customer-facing role in retail, hospitality, or aviation.
• Ability to stay calm and professional under pressure.
• Good knowledge of the local area.

Responsibilities

• Assist and support customers throughout their journey.
• Manage customer needs ensuring positive experiences.
• Engage with passengers on the station.

Skills

Friendly communication

Quick decision-making

Customer service passion

Fluency in a second language

Education

GCSE-level education or equivalent

Tools

Microsoft Office

Smart devices

Job description

A leading transportation company seeks a Customer Service Manager to enhance passenger experiences across the GWR network. The role involves engaging directly with customers, managing their needs, and ensuring every journey is enjoyable. Ideal candidates should have customer-facing experience and a friendly demeanor. Familiarity with Microsoft Office and basic IT skills are a plus. The position requires working varied shifts primarily during weekends and holidays, and candidates must be 18 years or older.