Start of main content TPS Volkswagen Reading Parts Sales Executive Apprenticeship

Inspiro Learning; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive company in the UK is offering an exciting apprenticeship for a Parts Advisor. This position involves managing vehicle parts stock, providing excellent customer service, and completing a comprehensive training program. Ideal candidates will have strong communication skills, enthusiasm, and a methodical approach to work. The role offers good progression opportunities with potential earnings over £20,000 upon completion.

Qualifications

• Methodical in working with precise attention to detail.
• Excellent communication skills for internal and external contact.
• IT literate; full training provided.

Responsibilities

• Providing advice to customers having vehicle problems.
• Taking customer sales orders face to face and over the phone.
• Managing stock for vehicle parts and accessories.
• Maintaining an organized stock room.
• Raising invoices for parts sold.
• Liaison with internal teams for correct stock management.

Skills

Enthusiasm and willingness to learn

Teamwork

Strong communication

Customer Service

Education

GCSE grades 9 – 4 (A – C) or equivalent

Job description

Overview

Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.

Role

The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling, and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.

Responsibilities

• Providing advice to customers who are having problems with their vehicles.
• Taking sales orders from customers both face to face and over the phone.
• Stock control for vehicle parts and accessories.
• Maintaining an ordered stock room.
• Raising invoices for parts sold.
• Liaison with internal teams to ensure the correct stock is place at the right time.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Training provided

• Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
• Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
• In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
• This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.

Qualifications received

On successful completion of the one-year programme you will receive the following:

• Level 2 Customer Service Practitioner Standard
• Brand specific certifications
• Scotland / Wales/ Northern Ireland qualifications:
• Level 2 / Level 5 Customer Service Apprenticeship
• Brand specific certifications

Desired skills

Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).

We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:

• Enthusiasm and willingness to learn
• Teamwork
• Strong communication
• Customer Service

Future prospects

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Advisor is in excess of £20,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.

Minimum entry requirements

GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and one other subject.

In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

Equivalent grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.