Staff Software Applications Engineer

ARM LIMITED; Hartford; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company in the United Kingdom seeks a Technical Advisor to aid customers in leveraging Arm's innovative products. The ideal candidate will have proven expertise in systems software, the ability to debug firmware issues, and excellent communication skills. This role involves collaborating with customers and engineering teams to improve technology adoption. A hybrid working environment is supported, providing flexibility in work locations while engaging with a dynamic team of professionals.

Benefits

Flexible working hours

Training and development opportunities

Qualifications

• Proven expertise with systems software (OS, drivers, platform & application firmware).
• Ability to debug low level software and firmware issues.
• Excellent written and spoken English language skills.

Responsibilities

• Provide fast and accurate technical answers to customer questions.
• Develop and deliver technical training courses on systems software.
• Collaborate with engineering teams to motivate product improvements.

Skills

Proven expertise with systems software

Ability to debug low level software and firmware

Excellent written and spoken English language skills

Ability to work with remote teams

Education

Qualification in Computer Engineering or related field

Tools

Scripting languages (Perl / Python)

Job description

Arm is sending shock waves across the cloud, networking and storage world with . Do you want to play a crucial part in helping Arm's customers accelerate development of ground breaking infrastructure systems? In this role, you will serve as a trusted technical advisor to some of our largest and most innovative customers. As part of the Partner Enablement group, you will guide customers in the use of Arm's IP to build new and exciting products using Neoverse CSS.

Responsibilities

• Provide fast and accurate technical answers to customer questions
• Develop and deliver technical training courses on systems software, both onsite and remotely
• Work with Arm IP design and product management teams to improve partner experience and influence IP feature development
• Verify and help the engineering team polish releases prior to release to customers
• Develop tools and techniques to aid Application Engineers tackle problems more efficiently.
• In this role, you will have the opportunity to deepen your understanding of Arm's products, build relationships with key partners in our ecosystems and play a meaningful role in the delivery of innovative technology to billions of people.

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

Hybrid Working at Arm

Arm's hybrid approach to working is centred around flexibility, where we split our time between the office and other locations to get our work done. Within that framework, we empower groups and teams to determine their own particular hybrid working pattern, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you.

Required Qualifications

• Proven expertise with systems software (OS, drivers, platform & application firmware)
• Ability to debug low level software and firmware issues
• Ability to rapidly consume documentation and technical content
• Ability to work with remote teams
• Qualification in Computer Engineering or a related field
• Excellent written and spoken English language skills

"Nice To Have" Skills and Experience

• Knowledge of the Arm Architecture and IP
• Good knowledge of CPU architecture principles and SoC design principles
• Experience with version control and software development flows
• Knowledge of scripting languages (Perl / Python)
• Demonstrated content creation skills
• Experience in collaboration with open source communities

Applications Engineering Overview

Applications Engineering is a varied, deeply technical role, where you will not only use your expertise but your interpersonal skills to support our partners through their technical challenges. This role is mostly focusing on Arm IP and Subsystem products that target the Server and Hyperscale Computing markets.

Additional Responsibilities

Working with our customers means that you will need to understand what they want to achieve, analyze their requests and issues and provide a solution that moves them forward. As the experience grows, you will develop and present training materials for our products to customer development teams, while also providing reviews and advice on their system designs. You will collaborate with engineering teams, acting as the voice of the customer to motivate changes which improve our products and help our partners embrace new technology! You will also raise defects against products, review documentation and periodically write application notes, example source code, and knowledge base articles.