Staff Experience and Engagement Facilitator

Alfianni Online - Artist Netwerk; Playden; On-site; GBP 31,000 - 38,000; Full time

Job summary

A prominent healthcare organization in Playden seeks a Staff Experience and Engagement Facilitator to lead initiatives enhancing staff engagement. Responsibilities include managing the Trust Careers Website, producing communication content, and ensuring effective staff engagement activities. The ideal candidate will possess strong communication, organizational, and troubleshooting skills, with a degree level education or equivalent experience. Fixed-term contract for 5 months offered, with a competitive salary range.

Qualifications

• Good working knowledge of Office software packages.
• Experience of writing content for communications media is desirable.
• Experience presenting information in an engaging manner is an advantage.

Responsibilities

• Develop and manage the Trust Careers Website.
• Produce documents and reports for staff engagement activities.
• Ensure accurate records of staff experience activities.

Skills

Office software knowledge

Presentation skills

Communication skills

Organizational skills

Troubleshooting skills

Ability to work with data

Education

Degree level education or equivalent experience

Tools

MS Office

Job description

Overview

As Staff Experience and Engagement Facilitator, the postholder will lead on multiple staff experience and engagement projects and workstreams to enhance the staff experience, improve staff engagement, and support ongoing cultural change. This involves supporting Trust initiatives, promoting the Trust engagement agenda and contributing to the NHS Staff Survey and other relevant staff engagement surveys.

The postholder will have the opportunity to coordinate, manage and facilitate events focused on Staff Experience, as well as leading on administration responsibilities for Staff Experience and Engagement systems. The postholder will be confident in working independently to analyse and problem solve queries in relation to the role, thriving through autonomy to use their knowledge and experience to provide direction and advice to managers and staff in relation to all Staff Experience and Engagement queries. This will also include the ability to coordinate all enquires made to the team, taking appropriate action and where necessary escalating to senior staff to ensure the continuity of effective service provision.

There is a focus for the postholder to work as a team to develop and support a range of staff experience interventions, whilst working in line with the Trust Vision and Values for the ongoing development of the Trust culture.

• Interview Date Thursday 23 October 2025
• 37 Hours 30 Minutes/Week
• NO AGENCIES PLEASE

Main duties

• Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
• Excellent presentations skills, including the ability to create and present information creatively and succinctly
• Excellent communication and interpersonal skills
• Ability to effectively interact with a diverse range of people
• Excellent organisational skills and the ability to prioritise tasks
• Must be approachable and diplomatic
• Self-motivated, with the ability to work effectively with minimal supervision, as part of a team
• Ability to contribute to a team approach and proven experience
• Troubleshooting skills
• Attention to detail and ability to meet tight deadlines
• Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders
• Ability to work with large data sets, formulate summaries and produce presentation documents
• Experience of writing content for communications media
• Experience of presenting information creatively and ensuring it is engaging
• Knowledge of the NHS Staff Survey
• Adaptable/flexible approach to work

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under "Documents to download" or "Supporting documents".

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Details

• Date posted: 16 September 2025
• Pay scheme: Agenda for change
• Band: Band 5
• Salary: £31,049 to £37,796 a year per annum
• Contract: Fixed term
• Duration: 5 months
• Working pattern: Full-time
• Reference number: 317-2025-37-003
• Job location: Regent Point, 317 Regent Point, NE3 3HD

Job Description

Job responsibilities

• Develop and manage the Trust Careers Website, ensuring it is fit for purpose, meets business needs and maintains the corporate voice
• Develop and maintain robust local databases, spreadsheets and communication systems as required, ensuring effective and efficient use of these systems in all respects
• Produce briefing, and other communications, to support the Staff Experience and Engagement agenda across the Trust
• Produce documents and reports pertaining to all staff engagement activity. This will require the use of MS Office and other systems on a regular basis
• Ability to create content related to Staff Experience and Engagement. For example, Web Pages, Campaign Plans, Annual Reports etc
• Ability to create content for a range of on-line and off-line staff engagement communication materials
• Maintain own records (both electronic and paper-based)
• Use, retrieve and update information daily from a variety of databases
• Ensure accurate records are maintained in relation to Staff Experience and Engagement activities

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Person Specification

Essential

Qualifications & Education

• Educated to degree level or equivalent experience

Knowledge & Experience

• Evidence of further continuous professional development
• Good working knowledge of Office software packages, including Word, Excel, PowerPoint, and Outlook
• Attention to detail and ability to meet tight deadlines

Desirable

• Experience of writing content for communications media
• Experience of presenting information creatively and ensuring it is engaging
• Knowledge of the NHS Staff Survey

• Essential
• Skills & Abilities

• Excellent presentations skills, including the ability to create and present information creatively and succinctly
• Excellent communication and interpersonal skills
• Ability to effectively interact with a diverse range of people
• Excellent organisational skills and the ability to prioritise tasks
• Troubleshooting skills
• Ability to develop, and maintain, good rapport and working relationships with relevant stakeholders
• Ability to work with large data sets, formulate summaries and produce presentation documents
• Ability to contribute to a team approach and proven experience

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure to the DBS is required.

Certificate of Sponsorship: Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. See UK Visas and Immigration for details. UK criminal records requirements apply for overseas applicants.

Employer details: The Newcastle upon Tyne Hospitals NHS Foundation Trust, Regent Point, 317 Regent Point, NE3 3HD. Website: https://careers.nuth.nhs.uk/why-us

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