Staff Enablement Program Management

Databricks, Inc.; City of Westminster; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading technology company based in the United Kingdom seeks a Staff Customer Enablement Program Specialist. This role focuses on driving the commercial success of training and enablement offerings for enterprise organizations in the EMEA Northern and Benelux region. Responsibilities include partnering with sales, managing customer training programs, conducting diagnostics to identify skill gaps, and ensuring high-quality learning experiences. Ideal candidates should have a proven track record in program management, outstanding communication skills, and a fluency in English.

Qualifications

• Proven track record of selling and implementing learning solutions into enterprise accounts.
• Deep understanding of the EMEA Northern and Benelux enterprise landscape.
• Strong background in program management and enablement strategy.

Responsibilities

• Drive the commercial success of training offerings across enterprise accounts.
• Partner with sales to position learning as a key lever for adoption and renewal.
• Lead the end-to-end lifecycle of customer training programs.
• Conduct learning diagnostics to identify skill gaps.
• Deliver high-quality, blended learning experiences.
• Track and report on enablement success metrics.
• Mentor colleagues across the organization.

Skills

Selling and implementing learning solutions

Understanding of enterprise landscape

Program management

Learning & development design

Excellent communication skills

Consultative sales skills

Fluency in English

Results-driven mindset

Job description

At Databricks, we're on a mission to help data and AI teams solve the world's toughest problems and that starts with empowering our customers. The Customer Enablement team drives this mission forward by helping enterprise organizations develop the skills they need to accelerate adoption, transformation, and measurable business outcomes. As a Staff Customer Enablement Program Specialist, you'll own the commercial success of Databricks' training and enablement portfolio across the EMEA Northern and Benelux region. This is a highly visible, customer-facing role where your ability to connect learning solutions with business outcomes will directly influence customer retention, expansion, and top-line growth. You'll work closely with account executives, engagement managers, and solution architects to position Databricks training and certification programs as a strategic investment in each customer's data and AI journey. From diagnosing skill gaps to building tailored enablement roadmaps, you'll ensure our customers have the knowledge and confidence to realize the full value of their Databricks platform.

• Drive the commercial success of Databricks' learning and enablement offerings across enterprise accounts in the EMEA Northern and Benelux region.
• Partner with sales and customer success teams to position learning as a key lever of customer adoption, renewal, and expansion.
• Translate customer goals into tailored enablement programs that accelerate transformation and ROI.
• Lead the end-to-end lifecycle of customer training programs-from discovery and design through execution and post-program analysis.
• Conduct learning diagnostics to identify skill gaps and adoption blockers, using data to design impactful training strategies.
• Deliver high-quality, blended learning experiences (virtual, classroom, and on-demand) that achieve measurable customer outcomes.
• Track and report on enablement success metrics, including adoption, renewal influence, and revenue impact.
• Mentor colleagues across the Learning & Enablement organization, sharing best practices and driving excellence in customer engagement.
• Proven track record of selling and implementing learning solutions into enterprise accounts, ideally in the software or cloud technology space.
• Deep understanding of the EMEA Northern and Benelux enterprise landscape, industry verticals, and cultural nuances in driving customer engagement and training adoption.
• Strong background in program management, enablement strategy, and learning & development design.
  Demonstrated ability to influence executive stakeholders and gain buy-in for training as a critical lever of digital transformation and ROI.
• Excellent communication, relationship building, and consultative sales skills with fluency in English.
• Results-driven mindset with the ability to balance customer satisfaction and revenue goals.