Staff Content Designer — Grow Squad

Wise; City Of London; On-site; GBP 101,000 - 131,000; Full time

Job summary

A global technology company is seeking a Staff Content Designer to enhance customer experiences and contribute to an innovative environment. You will engage with cross-functional teams, create user-centered content, and help redefine how customers interact with investment products. Candidates should have experience in UX design and a strong ability to understand and respond to user needs. This role offers the opportunity to make a positive impact and drive change in the financial system.

Qualifications

• Extensive experience shipping world-class consumer products.
• Ability to navigate complexity and ambiguity.
• Proficiency in delivering high-quality content independently and collaboratively.

Responsibilities

• Understand customer needs to design intuitive experiences.
• Collaborate with cross-functional teams to enhance customer-centeredness.
• Elevate content quality and define best practices.

Skills

Empathy

UX Design

Content Strategy

Collaboration

Attention to Detail

Job description

• Compensation: GBP 101,000 - GBP 131,000 - yearly

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

How should global money work? How do you take a complex, stressful experience and make it simple, calming even? How do you challenge the way it’s always been done? How do you collaborate in a human-centred way to ship work you’re truly proud of?

These are just a few of the challenges a Staff Content Designer will work on as part of Wise’s global mission to build an Open, fair, and human financial system. Right now we move £6 billion every month for over 12 million people. But we're only 2% done — because people without borders deserve money without borders.

What you’ll be doing:

You’ll be working with the cross-functional teams that make up Grow — a squad that’s rethinking how people can earn a return on all of their money, no matter the currency, goal or risk appetite.

In this role, you’ll focus on enabling Wise customers to earn a return on their money. You’ll invest time in deeply understanding our customers and their needs, so that you can design and deliver experiences that make complex processes like choosing an investment product, understanding gains or paying tax easy and effortless. You’ll build systems that help the squad bring the product to new markets, balancing a global vision with local nuance.

You'll also be part of the Content Guild, and will regularly collaborate with the content community across Wise.

Here’s how you’ll contribute:

Get to know our customers, building empathy and a deep understanding of their needs

Use your expertise to discover, design and deliver simple, beautifully crafted, intuitive experiences that customers love

Influence teams and stakeholders to increase customer-centeredness, creativity, and content quality across the squad

Work with designers from other squads to build a single, seamless experience for customers

This role will give you the opportunity to:

Deliver impact and ship work you’re proud of

Own content projects from end-to-end

Elevate content quality — defining what good looks like in the squad, then helping deliver it

Be part of a positive change in the world. We’re fixing a broken, greedy system, and putting people and businesses in control of their money

About you:

You’re an accomplished Staff Content Designer with extensive experience shipping world-class consumer products

You’re comfortable navigating complexity and ambiguity — and can successfully collaborate in this environment

You have an eye for quality. You know how to deliver it yourself, and how to support other designers to do the same

You’re influential, inspiring, and able to work with others in a culture that values autonomy and empowerment

You’re highly empathetic, both to customers and the people you work with

You’re a trusted partner who builds effective relationships with your peers across the business

Heads up, this probably isn’t for you if:

Your experience is mostly in marketing content, advertising, copywriting, journalism or social media — and you have no hands-on experience of content design or working in UX

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in. And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .