Stadium Access Manager

Liverpool Football Club; Liverpool; On-site; GBP 35,000 - 45,000; Full time

Job summary

A professional sports organization in Liverpool is seeking a Stadium Access Manager to lead the planning and management of stadium access operations. This includes overseeing turnstiles, access control, and managing the Fan Support team on match days. The ideal candidate will possess strong knowledge of ticketing systems and be able to handle multiple priorities effectively. This full-time role offers a competitive salary and various benefits, fostering a commitment to inclusivity and diversity within the community.

Benefits

Contributory pension scheme

Life Assurance Cover

Exclusive shopping discounts

Employee Assistance Programme

Medicash Health Cash Plan

Volunteering opportunities

Qualifications

• Demonstrated knowledge of ticketing, access control, and accreditation systems.
• Ability to manage multiple priorities under tight timescales.
• Experience working collaboratively with stakeholders.

Responsibilities

• Lead and manage all stadium access operations for matches and events.
• Oversee accreditation process for match days.
• Train and brief a team of Casual Fan Support Stewards.

Skills

Knowledge of ticketing systems

Working knowledge of turnstiles

Problem-solving skills

Organised and detail-focused

Ability to work under pressure

Clear understanding of egress routes

Education

NVQ Level 2 in Spectator Safety

Job description

Here at Liverpool Football Club, we are recruiting a Stadium Access Manager to lead the planning, delivery and management of stadium access operations. This includes oversight of car parks, accreditation processes and the match day Fan Support team, ensuring safe, secure and efficient access for all supporters, staff and stakeholders.

What will you be doing?

• Lead and manage all stadium access operations for matches and major events, including turnstiles, access control systems and car parks.
• Test and prepare all turnstiles and access readers ahead of every match and event, ensuring they are safe, operational and compliant.
• Manage the maintenance, programming and data uploads for access control and ticketing systems, keeping accurate records at all times.
• Program and issue access cards, season tickets, hospitality passes, memberships and car park permits.
• Prepare and deliver access maps and strategies in collaboration with the Safety Officer and Control Room.
• Provide live attendance and arrival reporting to the Control Room, in line with legal and operational requirements.
• Oversee the accreditation process for match days and events, including managing the Accreditation Hub and systems.
• Train, brief and deploy a team of Casual Fan Support Stewards, supporting recruitment where required
• Act as a key point of contact for supporters experiencing access or turnstile issues.
• Produce pre- and post-match reports, including attendance, resale, no-show and sales analysis.
• Manage relationships with system providers, ensuring access systems remain secure, compliant and fit for purpose.
• Support investigations into breaches of ground regulations or suspected criminal activity.
• Deliver access strategies for all non-football major events at Anfield, safely accommodating crowds of up to 60,000.

Who are we looking for?

You will be able to demonstrate:

• Strong knowledge of ticketing, access control and accreditation systems.
• Working knowledge of turnstiles, access readers and PDA programming.
• Clear understanding of stadium access and egress routes.
• Ability to work under pressure and manage multiple priorities to tight timescales.
• Strong problem-solving skills and experience working collaboratively with internal and external stakeholders.
• Organised, detail-focused and confident in handling operational data and reporting.
• Flexible and adaptable approach, with a willingness to learn new systems.
• NVQ Level 2 in Spectator Safety (desirable but not essential).

This role is full time, 40 hours per week, 5 out of 7. Your main base will be Anfield Stadium.

Please note, this vacancy may close early if we receive a high volume of applications, so we encourage you to apply as soon as possible.

To reward your hard work and commitment we offer a competitive salary, 25 days holiday (plus 8 bank holidays and the option to purchase up to an additional 5 days) and access to our benefits kit bag which includes but not limited to:

• Contributory pension scheme matching up to 5.5%
• Life Assurance Cover
• Free financial guidance and mortgage advice
• Car salary sacrifice scheme for affordable driving
• Cycle to Work scheme to keep you active
• Purchase season ticket loans for easier commuting
• Exclusive shopping discounts & cashback with top retailers
• Will Writing Service for future planning
• Employee Assistance Programme for confidential support
• Medicash Health Cash Plan for everyday healthcare needs
• Volunteering opportunities to give back to the community
• Special LFC perks – retail discounts, partner offers, free LFCTV GO access, and priority tickets for matches, events & concerts

…and much more! LFC Benefits.pdf

At Liverpool Football Club, we have an unwaveringcommitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as aleader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we arecommitted to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We arecommitted to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If youshare ourenthusiasm and passion for inclusivity, then we want to hear from you.

Liverpool FC iscommitted to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.