Sr UX Researcher I

RELX; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading global information and analytics company in Greater London seeks a UX Research Lead. You will shape UX strategies, mentor junior researchers, and influence design decisions through user insights. Ideal candidates have a strong background in UX research methodologies and a passion for collaboration. This role offers flexibility and numerous health and family benefits, underscoring a commitment to work-life balance in a thriving environment.

Benefits

Health care plans and benefits

Flexible working hours

Life assurance and accident policies

Comprehensive pension plans

Access to learning resources

Qualifications

• Deep understanding of UX research methods.
• Experience with usability testing and analytics.
• Ability to build relationships across teams.

Responsibilities

• Lead and influence UX Research strategy.
• Mentor junior researchers and enhance team capabilities.
• Use data to inform design decisions.

Skills

UX research best practices

User research initiatives

Collaboration in research and design

Education

Bachelor's or Master's degree in a design subject

Tools

Usability testing

Ethnographic studies

Job description

About our Team

Elsevier’s Academic & Government (A&G) is committed to advancing research, education, and institutional success through intelligent, purpose-driven technology and analytics. From empowering faculty and researchers with tools like Interfolio and Pure to enhancing institutional planning, research assessment, and academic discovery, our solutions support the full research and education lifecycle. By integrating data, workflows, and insights across teaching, research, and strategic decision-making, we help universities, colleges, funders, and governments navigate complexity, demonstrate impact, and drive meaningful outcomes in a rapidly evolving academic landscape.

About the role

Join us in shaping the future of the A&G business segment through impactful research. In this role, you’ll lead our understanding of user behaviours, needs, and motivations, setting the direction for UX Research across a business or product line. You’ll bring expertise in a wide range of research and testing methods, and your insights will directly influence strategy and design decisions. Along the way, you’ll also play a supportive role in mentoring fellow researchers, helping the team grow stronger together.

Responsibilities

• Focuses on customer and user needs by understanding use cases, integrating UX feedback into design, aligning teams to meet expectations, sharing insights, and analysing market segments and competitors.
• Applies creative problem solving by thoroughly analysing briefs, exploring multiple perspectives, collaborating with stakeholders and designers, and using research insights and reflection to guide and test solutions.
• Leads user‑centred product design by applying diverse UX research techniques, mentoring junior team members, producing research documentation, and collaborating with UX and visual designers to shape both structure and visual identity.
• Uses data‑driven analysis and testing to inform strategy by regularly testing with users, establishing key metrics, iterating research methods, summarising insights, and identifying data gaps to improve decision‑making.
• Demonstrates strong technical research skills by expertly using relevant tools and software across varied contexts, mentoring junior researchers, and collaborating effectively with tech teams.

Competencies

• Practices self-development by taking ownership of growth, engaging in regular feedback, aligning with business needs, learning from experience, and leveraging networks to build challenges into current work.
• Effectively solves problems by gathering facts from multiple sources, analysing issues thoroughly, and independently managing day‑to‑day challenges.
• Is recognised as an innovative thinker who develops and implements new ideas, integrates diverse perspectives, and challenges the status quo to create fresh opportunities.
• Communicates clearly and effectively by giving direction, actively listening and questioning to understand others, and providing business context to aid understanding.
• Encourages collaboration and teamwork by fostering open communication, resolving conflicts, removing performance barriers, and promoting cross‑team cooperation.
• Effectively builds strong working relationships by collaborating respectfully, resolving conflicts constructively, and fostering team cohesion.

Requirements

• Deep understanding of UX research best practices and tools.
• Design and oversee user research initiatives, leveraging methods such as ethnographic studies, usability testing, and analytics.
• Build strong relationships across teams and functions, fostering collaboration in research and design efforts.
• Bachelors or Masters degree in a design subject (Psychology, UX, HCI, Product Design, Design, Graphic Design, etc discipline) is preferred, but not required.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer:

• Health care plans and benefits
• Modern Family Benefits, including maternity, paternity, adoption and surrogacy
• Life assurance and accident policies
• Comprehensive pension and retirement plans
• Access to learning and development resources
• Your recruiter will advise you on the benefits package for your location

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

Benefits specific to your location

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location.

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