Sr. Support Engineer, VMWare

Rimini Street; Remote; GBP 60,000 - 80,000; Full time

Job summary

A tech solutions firm is seeking a Sr. Support Engineer for VMware to provide exceptional remote support. Candidates must have over 10 years of experience with VMware, including in-depth knowledge of vSphere, vCenter, and NSX. Responsibilities include troubleshooting complex issues and collaborating in a virtual team. The ideal candidate has superb problem-solving skills, excellent communication abilities, and a strong passion for customer satisfaction. This role allows remote work within the UK.

Benefits

Competitive compensation

Bonuses

Benefits

Qualifications

• 10+ years of VMware experience across the VMware technology footprint.
• Technical expertise in vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector.
• Demonstrable history solving complex problems.

Responsibilities

• Evaluate complex customer issues using methodical troubleshooting.
• Provide hands-on assistance to end users via remote client connectivity.
• Collaborate with team members in a virtual team environment.

Skills

Superb trouble‑shooting skills

Passionate focus on customer support

Strong knowledge of key application functionality

Excellent English communication skills

Attention to detail

Ability to work calmly in high pressure situations

Tools

VMware

vSphere

vCenter

NSX

vSAN

SRM

Skyline Collector

Job description

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq : RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, management and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions helprun, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission‑critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

Position Summary

We are actively seeking a Sr. Support Engineer, VMware . The role will report to the Director, VMWare and provide exceptional remote‑based support for mission‑critical VMware components as part of our global VMware Services support team. Qualified candidates can work remotely in the UK.

Essential Duties and Responsibilities

• Evaluate complex customer issues using methodical troubleshooting based on expert knowledge of VMware functionality and develop an action plan to resolve issues
• Provide hands‑on assistance to end users via remote client connectivity or collaborative web meeting
• Work closely with end users on a daily basis to understand their needs, support business change and deliver a consistently high‑quality customer experience
• Replicate reported issues as needed for troubleshooting
• Provide new or modified configuration to resolve incidents
• Advise end users on application functionality and capabilities
• Recommend changes to client training based on incident volumes and trends
• Create scripts to identify, analyze and correct data issues
• Thoroughly document remediation, test results, and approvals
• Be a pro‑active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge‑sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

• Participate in a 24x7x365 On Call rotation with other team members.
• This position is required to support clients in specific business hours.

Experience

• 10+ years of VMware experience across the VMware technology footprint
• Technical and functional expertise with solid understanding of vSphere, vCenter, NSX, vSAN, Aria, SRM, and Skyline Collector.
• Expertise with VMware including full life‑cycle implementation experience, configuration, and administration of VMware
• Knowledge of VMWare maintenance / patching mechanics and VMware architecture
• Demonstrable history solving complex problems across multiple components?
• Work closely with client VMware SMEs and Management

Skills

• Superb trouble‑shooting skills and tenacity in problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
• Strong knowledge of key application functionality
• Excellent English communication skills – verbal & written are required
• Attention to detail and the ability to learn quickly
• Extreme focus on Client satisfaction
• Ability to work calmly and professionally in high pressure situations
• The ability to work remotely from a home‑based office in a virtual environment
• The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Desired Qualifications

The best candidates will have knowledge of multiple VMWare components across multiple releases including proficiency with VMWare component business processes, navigation mechanics, configuration requirements, integrations, and knowledge of underlying technology.

Location

Remote – United Kingdom

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top‑performing team members. Do you thrive in a fast‑paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Accelerating Company Growth

• Nasdaq‑listed under ticker symbol since October 2017
• Over 5,900+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Rimini Street does not accept resumes submitted by recruiting / staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.