Sr. Customer Success Manager - (CIS & CEE Region, Russian speaking)

Amplitude; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading analytics platform provider based in London is looking for a Sr. Customer Success Manager to drive value realization for their clients in the CIS & CEE regions. The successful candidate will have experience in managing Enterprise accounts and should be fluent in both English and Russian. Responsibilities include partnering with sales, monitoring account health, and delivering insights from the product. Join a fast-paced environment where your skills and customer focus will help shape success.

Qualifications

• Previous experience in customer success/technical account management.
• Experience managing Enterprise accounts.
• Ability to derive insights from technical products.

Responsibilities

• Partner with Account Executives to drive results for your portfolio.
• Monitor account health using Gainsight.
• Negotiate renewals and expansions.
• Deliver business reviews with client executives.

Skills

Customer relationship management

Strong organization

Problem solving

Fluency in English

Fluency in Russian

Tools

Gainsight

Data analytics tools

Job description

Sr. Customer Success Manager - (CIS & CEE Region, Russian speaking)

London, UK

Amplitude is the leading Amplitude is the leading digital analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best‑in‑class solution for product, data, and marketing teams. Learn more at amplitude.com .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

The Customer Success team is responsible for building relationships with and driving long‑term value realization for Amplitude’s customers. Our Enterprise team works with accounts across EMEA. We drive adoption through structured programs as well as ad‑hoc engagement to provide product expertise and standard methodologies. The team partners cross‑functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high‑quality experience through their lifecycle as an Amplitude customer.

You enjoy working in a fast‑paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem‑solving, and communication skills along with a passion for working with customers.

As a Sr Customer Success Manager covering the CIS / CEE region, you will:

• Partner with Account Executives to develop and execute a plan for driving results within your portfolio, working collaboratively to secure successful renewals and expansions
• Use Gainsight and leverage customer data to proactively monitor account health, drive adoption and identify opportunities to help customers acquire maximum value from Amplitude
• Provide expertise to help customers derive valuable insights from our highly technical product
• Gain a deep understanding of the business needs of your clients and how Amplitude provides value in driving to those outcomes to plan and deliver value based business reviews with client executives
• Innovate when it comes to managing a portfolio of Enterprise accounts (20‑30) and share ideas for driving efficiencies and develop best practices that will scale as the business grows
• Champion the needs of the market and serve as internal advocate for customers
• Effectively prioritize in order to deliver on key business objectives across your portfolio

You’ll be a great addition to the team if you have:

• Previous Gainsight experience is a huge plus as well as past experience within data, analytics, martech
• Experience with account and territory planning
• Strong organizational, time management and prioritization skills
• Proven ability to learn and explain a technical product or concept
• Curiosity and motivation to learn our product so that you can effectively position the solution and its value
• Problem‑solving mentality and positive attitude towards the change that comes with working at a rapidly growing company

At a minimum, you need to have:

• Previous experience in a customer success/technical account management/relationship type role while managing customers
• Fluency in English and Russian is essential.
• Experience working on Enterprise accounts

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As set forth in Amplitude's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.