SPS Global, Program Manager Operations

Concentric; Hereford; On-site; GBP 35,000 - 37,000; Full time

Job summary

A global risk consultancy is seeking a professional to manage security operations at their Hereford headquarters. The role involves communication with clients and team coordination, overseeing security incidents, and implementing emergency procedures. Candidates should have operational experience in security management and be IT literate. The position offers a salary range of £35,000–£37,000 per year and includes various benefits such as training programs and an employee assistance program.

Benefits

Employee Assistance Program

Pension scheme with 3% contribution

Access to Risk Intelligence Dashboard

Security and Intelligence Training Programs

Coaching and Mentoring Opportunities

Qualifications

• Experience in coordinating security operations and incident management.
• Ability to work with clients and maintain professional communication.

Responsibilities

• Coordinate and oversee security-related issues for SPS operations.
• Provide timely guidance based on intelligence and logistical reports.
• Implement emergency procedures and conduct training exercises.

Skills

Operational experience managing security-related incidents

IT literacy (Word, Excel, Apple Mac)

Job description

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Overview

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Our goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, guided by the core values: Integrity – Collaboration – Relationships – Excellence – Creativity – Results.

Location

Hereford, England, United Kingdom. This full‑time role requires on‑site presence at the Hereford, UK Headquarters and includes occasional travel within the UK and overseas.

Responsibilities

• Communicate with co‑workers, management, clients, and others in a courteous and professional manner.
• Coordinate and provide oversight of all security‑related issues and incidents concerning SPS operations.
• Implement procedures and protocols in the event of an incident or emergency.
• Maintain awareness of future planning requirements.
• Day‑to‑day liaison and planning of tasks with clients, SPS consultants, sub‑contractors, and third parties.
• Provide clients with cost proposals.
• Evacuation coordination as required.
• Manage co‑workers operating within the GRC Operations Room, including administration and management of team roster, overtime, and annual leave requirements.
• Formulate and maintain standard operating procedures for clients.
• Provide a standby point of contact to cover 24/7 for all GRC‑related requirements.
• Facilitate training exercises for clients.
• Monitor all intelligence, travel alerts, and logistical reports to provide timely and accurate guidance to clients.
• Support as required to embed security advisors.
• Oversee training for self and RCs requirements.
• Support the Ops Director Global Assistance as required.
• Undertake any duties as directed by the SPS/Concentric SLT.

Qualifications

• Operational experience based on handling and management of security‑related incidents.
• IT literate, including Word, Excel, and Apple Mac operating systems.
• Small degree of travel away from GRC occasionally required.

Compensation & Benefits

• Employee Assistance Program for personal needs.
• Enrollment into the pension scheme with SPS contributing 3% of salary.
• Credentity Protection – Eclipse Digital Protection by Concentric.
• Free access to our Risk Intelligence Dashboard and GEAR App for 24/7 trusted risk intelligence and remote support.
• Dedicated Security and Intelligence Training Programs for professional development.
• Coaching and Mentoring Opportunities.

Pay Range

£35,000–£37,000 per year.

EEO & Inclusion

Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion. We are an equal opportunity employer and encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Data Privacy

Concentric Advisors and SPS Global protect the privacy and security of all applicants. Our GDPR and CCPA policies describe how personal information is handled.