Sportsbook Retail Customer Service Manager

Entain plc; Bath; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading gambling and entertainment company in Bath is seeking a Retail Customer Service Manager. In this role, you will be responsible for delivering exceptional customer service, handling transactions, and maintaining shop standards. The position offers a flexible rota averaging 20 hours weekly, allowing for a healthy work-life balance. Ideal candidates should exhibit strong customer service abilities and be ready to work in a dynamic team setting.

Qualifications

• Ability to deliver outstanding customer service.
• Experience in handling customer complaints with empathy.
• Flexibility to work varied hours including weekends.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions, including cash handling.
• Handle customer complaints with empathy.

Skills

Customer service

Empathy

Problem-solving

Cash handling

Job description

A leading gambling and entertainment company in Bath is seeking a Retail Customer Service Manager. In this role, you will be responsible for delivering exceptional customer service, handling transactions, and maintaining shop standards. The position offers a flexible rota averaging 20 hours weekly, allowing for a healthy work-life balance. Ideal candidates should exhibit strong customer service abilities and be ready to work in a dynamic team setting.