Sports Betting Shop Lead — Customer Service & Growth

Entain; Stockport; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading sports betting company is seeking a Retail Customer Service Manager in Stockport. Your role involves delivering exceptional customer service, managing transactions, and ensuring shop standards. You will work a typical weekly rota of 16 hours, which includes a blend of long and shorter shifts. The ideal candidate is 18 or over, self-motivated, and skilled in building relationships. The position offers a competitive salary and great benefits, all within a supportive team environment.

Benefits

Optional overtime

Pension Scheme

Retailer discounts

Healthcare support

Development opportunities

Qualifications

• Must be 18 years of age or over.
• Passion for delivering great customer service.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions including cash handling.
• Handle customer complaints effectively.
• Open or close the shop as needed.

Skills

Customer service

Communication

Problem-solving

Self-motivated

Job description

A leading sports betting company is seeking a Retail Customer Service Manager in Stockport. Your role involves delivering exceptional customer service, managing transactions, and ensuring shop standards. You will work a typical weekly rota of 16 hours, which includes a blend of long and shorter shifts. The ideal candidate is 18 or over, self-motivated, and skilled in building relationships. The position offers a competitive salary and great benefits, all within a supportive team environment.