Specialist Supported Housing Officer

Housing Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management company is seeking a dedicated individual to manage self-contained and shared accommodation properties in the South West of England. The role focuses on ensuring the safety and readiness of properties, engaging with residents with complex needs, and adhering to regulations. Candidates should have experience in the social housing sector, excellent communication skills, and a full driving licence. This position is crucial for facilitating smooth transitions for residents, embodying empathy and professionalism in their work.

Qualifications

• Experience in the social housing sector, ideally having worked with people at risk of homelessness.
• Experience of supporting individuals with complex trauma and issues.
• Direct knowledge of People on Probation (POP) and the challenges they face would be an advantage.

Responsibilities

• Ensuring properties are safe, secure and clean.
• Prepare accommodation for occupation according to company timescales.
• Proactively resolve property and maintenance related issues.
• Visit all properties weekly and ensure residents adhere to house rules.
• Manage Anti-Social Behaviour reports and engage in conflict resolution.

Skills

Confident communicator with excellent written and verbal communication skills

Extremely well organised

Able to work well under pressure

The ability to prioritise

Able to work alone and part of a team

Full and current manual driving licence

Job description

This role will be operating in the area of the South West, covering the area of Exeter, and with travel to surrounding areas. Working to support our CAS3 contract with the Ministry of Justice, this role involves managing a number of self‑contained and small shared accommodation properties within the region. In addition to providing proactive property management, the role involves engaging with residents (People On Probation) who may have complex needs/multiple disadvantage, on release from prison, CAS1 or CAS2, with the goal of ensuring a smooth transition into the allocated accommodation. The role does include an element of supervision to ensure 'house rules' and license agreements are being adhered to, along with offering housing related, 'light touch' support and signposting where needed. While you will be part of a small regional team and a larger business, this is predominantly a lone working role and you will need to be comfortable driving between locations.

Responsibilities and Duties

• Ensuring properties are safe, secure and clean
• Ensure accommodation is prepared and ready for occupation in accordance with company timescales.
• Perform all necessary functions to manage the move‑in/move‑out process.
• Proactively identify and resolve all property and maintenance related issues efficiently, where applicable in conjunction with the maintenance and/or cleaning teams.
• Undertake weekly visits to all properties and ensure residents are adhering to the 'house rules' and have not abandoned their accommodation.
• Manage reports of Anti‑Social Behaviour and, where necessary, in conjunction with the Community Probation Practitioner (CPP) and actively engage in conflict resolution wherever possible.
• Build positive relationships with the residents and appropriately deal with any emergency situations that may arise during the course of work under guidance from local management teams and other professionals.
• Meet tight deadlines and make properties available within agreed timescales.
• Inventory management of all soft furnishings and sundry items.
• Keep accurate and timely records in accordance with departmental policy.
• Attend mandatory training and participate in staff development courses as appropriate.

Expected Behaviours

• Act with integrity
• Act with due skill, care and diligence
• Act with professionalism
• Be open and co‑operative with colleagues
• Act with compassion to those both within the Company and those who we support in the accommodation.

Skills

• Confident communicator with excellent written and verbal communication skills and be flexible towards residents needs.
• Extremely well organised.
• Able to work well under pressure.
• The ability to prioritise.
• Able to work alone and part of a team.
• Have an interest and willingness to train.
• Network with local and national agencies.
• Full and current manual driving licence.

Knowledge

• Experience in the social housing sector, ideally having worked with people at risk of homelessness.
• Experience of supporting individuals with complex trauma and issues.
• Direct knowledge of People on Probation (POP) and the challenges they face would be a distinct advantage.

Behaviour

• Empathetic and supportive of residents while recognising the need to uphold and adhere to rules.
• Resilient and able to deal with people whose presentation may be complex and sometimes challenging.
• Methodical in approach to ensure everything is done accurately and comprehensively.
• Keen to support colleagues and ensure the business is working cohesively and to the same objectives.
• Keen on a strong compliance culture.
• Able to work without direction.
• Adaptability and being prepared to help out if circumstances require.
• Keen to lead by example.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people.