Specialist Inbound Banking Care Advisor

Barclays UK; Liverpool; On-site; GBP 28,000; Full time

Job summary

A leading financial institution in Liverpool is seeking a Specialist Customer Care Advisor to provide exceptional service primarily through inbound telephony. This role requires strong customer service skills, experience in a fast-paced environment, and the ability to solve complex inquiries efficiently. You will collaborate with teams to ensure customer needs are met and contribute to improving service processes. The starting salary for this position is £27,500 per annum and involves working shifts between 8am and 8pm from Monday to Saturday.

Qualifications

• Previous experience in a telephony-based customer service role.
• Ability to understand the needs of business banking customers.
• Demonstrable computer literacy and attention to detail.

Responsibilities

• Provide customer service across various communication channels.
• Resolve more complex customer needs and inquiries.
• Collaborate with teams across the bank.

Skills

Telephony-based customer service experience

Customer-Centric Approach

Computer literacy

Time and diary management skills

Job description

A leading financial institution in Liverpool is seeking a Specialist Customer Care Advisor to provide exceptional service primarily through inbound telephony. This role requires strong customer service skills, experience in a fast-paced environment, and the ability to solve complex inquiries efficiently. You will collaborate with teams to ensure customer needs are met and contribute to improving service processes. The starting salary for this position is £27,500 per annum and involves working shifts between 8am and 8pm from Monday to Saturday.