Specialist Homelessness Prevention Coordinator (Central London / West End)

Hestia; City of Westminster; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in homelessness prevention is seeking a Specialist Homelessness Prevention Co-ordinator in Central London and Ealing. This role involves using specialist housing knowledge to prevent homelessness through proactive interventions and developing Personal Housing Plans for clients. Candidates should have experience in housing legislation and welfare benefits, along with strong communication skills. The organization values diversity and is committed to an inclusive work environment.

Qualifications

• Knowledge of the Homelessness Reduction Act and tenant's rights.
• Understanding of welfare benefits legislation including reform.
• Experience in creating effective interventions for homelessness.

Responsibilities

• Conduct comprehensive assessments to develop Personal Housing Plans.
• Minimize risks of homelessness through proactive interventions.
• Ensure accurate case notes and timely follow-ups on actions.

Skills

Knowledge of housing legislation

Experience in preventing homelessness

Strong communication skills

Ability to manage a busy caseload

Proactive team player

Education

Qualifications in housing and homelessness legislation

Tools

Databases and case management systems

Job description

Overview

In this role, you will use your specialist knowledge of housing legislation, including the Homelessness Reduction Act 2017, to prevent and relieve homelessness through timely, proactive interventions. You will conduct comprehensive assessments and develop co-produced Personal Housing Plans that empower clients to resolve their housing issues where possible. By maintaining accurate, up-to-date records and following up on all actions promptly, you will ensure that risks of homelessness are minimised and statutory duties are met effectively.

Interviews

We keep our interview process simple, so you know exactly what to expect.

Responsibilities

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
• Don’t be alarmed if there are other stages in the process; it's all part of the plan for some of our roles.

Equality, Diversity and Inclusion

Our commitment to Equality, Diversity, and Inclusion: Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences that different people and communities bring to our organisation. We are a disability confident employer. Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding

Safeguarding Statement: Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

You will bring knowledge, experience, or relevant qualifications in housing and homelessness legislation, particularly in relation to private rented housing, the Homelessness Reduction Act, eviction, and tenants\' rights. Alongside this, you will demonstrate a sound understanding of welfare benefits legislation, including welfare reform, as well as health and safety. With experience in addressing the causes of homelessness, you will be able to create effective interventions that support service users in achieving stability and progression. Highly organised and solution-focused, you thrive in fast-paced, outcome-driven environments and can manage a busy caseload in line with service standards. You will be confident in using databases and systems, ensuring accurate and timely case notes, plans, and outcomes. A proactive and flexible team player, you combine excellent communication skills with strong relationship-building abilities, whether working with colleagues, partners, or the public. With a strong work ethic, customer service focus, and a socially conscious outlook, you are motivated to deliver high-quality results that make a real difference.

Role Location

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Specialist Homelessness Prevention Co-ordinator to play a pivotal role in our Homelessness Service in Central London and Ealing.